The young lady at the retail store went out of her way to help me. She also was very friendly, polite, and very professional. She was very knowledgeable about the glasses, specials, and helping me with my insurance. Overall it was an excellent experience in comparison to other locations.

DO NOT SCHEDULE WEEKEND APPTS UNLESS YOU WANT TO HAVE IT CANCELLED. My appointment was cancelled less than 2 hours before the scheduled time, one I very much needed. “Doctor Sonja informed staff yesterday he’d be in, and then just decided not to come in today” was what I was told. Way to make a good first impression. So frustrating to have an appointment booked days in advance for it to be canceled DAY OF, especially when I scheduled it because of actual issues I’ve been having. Terrible first impression! EDIT- my appointment was now cancelled a second time in a row. Apparently this doctor just does not come in most weekends, but the staff is required to keep his books open. I will be filing an official complaint with the medical board and with LensCrafters. It’s unfortunate that this doctor is associated with LensCrafters because it makes them look bad when it is FULLY the doctor saying he doesn’t want to come in on weekends, but the staff said they are required by law to keep his books pen. This doctor needs to be fired. I give up on having an appointment here and will be looking elsewhere. I suggest anyone else actually wanting to get their eyes checked find somewhere else, with a doctor who cares about their patients. Dr Patel should be ashamed of himself and LensCrafters should be ashamed to employee someone who doesn’t care enough to come in.

I don't usually leave reviews, but I had such a great experience it is worth sharing. I have a small face, and wear progressive lenses, so it is always hard for me to pick out frames. I need something large enough to have enough surface area for distance and near vision, yet small enough not to overwhelm my face. The staff at LensCrafters understood my needs, and were very patient helping me pick out frames. I had three different staff members assist me. They were all very professional, kind, friendly and patient. They made my experience very pleasant. In the end, I found something I am very happy with. I will definitely be returning yo LensCrafters in the future!