LensCrafters
400 Valley River Center,
Eugene, OR

Jada was delightful! Super helpful in helping me get my new insurance sorted and frames picked out. Painless, fast and I highly recommend this knowledgeable expert if she's available!

I have had the most terrible experience both online and in store. The website glitches out and makes a 15 minute process of ordering glasses take 3 hours. I've tried two styles of glasses and had minor issues returning the first pair but the sales associate was able to make it through the transaction with a smile. HOWEVER today there were two extremely inexperienced associates working and one was calling herself a lead. Both told me that I could not return online orders in store but I had just returned my first pair trying to find the right style. Which by the way I did not receive any help selecting and kept getting pass up while in the store. That is why I ordered online instead of in store. Frankly if you cannot properly train someone they shouldn't be left alone. I was then told I needed to speak to the assistant manager and that she is in M-F 9a to 5p. I was in the store at 4p so why wasn't the manager available!!! I will be returning these glasses and going to shop at a different vendor because this location is incompetent and has cause me nothing but issue.

Stopped at LensCrafters after a long day… very nice lighthearted service, Lura was quick and knowledgeable, repaired my glasses. Overall, really nice team of sales associates working the store at this hour.