charles ferrell

I went to the store in the mall last week to get an eye exam frames and lenses. I picked them up yesterday after wearing them all day I decided that I really wasn’t satisfied. I called a few minutes ago and spoke with a young lady named Jana. Jana was absolutely perfect working with me to get things changed. Since I was complaining I expected Jana to be annoyed. She was a 10+ In customer service. I was so impressed with the outcome of the phone call I was compelled to submit this review. I hope Jana gets recognition for her dedication and excellent professionalism. I would highly recommend Lens Crafters!! OKAY FOLKS NEW UPDATE: I wanted to add to my review because I had to include a comment on Vicky. She has been so sweet and kind throughout the process of getting things just the way that I wanted them. Great people great service!!

Alice Ballard

An Assistant Manager, Jana, helped me with my glasses and sunshades. I can’t say enough good things. Jana was friendly, professional, knowledgeable, courteous and everything you would want in an associate. She was most helpful in answering questions and explaining things. She did not rush me. Jana also reassured me by explaining the guarantee and 30 day service. Because of Jana I would go back again and recommend Lens Crafters to others. I would definitely give Jana top rating and all the stars available. Lens Crafters need more associates like Jana. She is top notch.

Brandi C01 (BrandiC01)

I purchased a Tiffany & Co frame in February. Before I had them 60 days the black started peeling off. I spoke to the manager by phone and brought them in and showed her. She thought maybe there was something wrong with that particular frame and ordered another one. That frame also started peeling. I asked Saturday if I could get a different frame and pay the difference since I had to order lenses due to scratches. The lady working said she would see and let me know. I guess the answer was no because she apparently put the new lenses in the same frame. We live an hour and a half away. Received a text an hour after we got home that they were ready. I called and asked if it was a new frame or old ones. They said the original ones. I am very disappointed in the low quality of such an expensive frame and no one's willingness to even work with us, especially when Julie told us that we would do something different if the second frame did the same thing. I guess since Julie is no longer there, they would not help us. I now have black frames that peel every time I clean the lenses. Won't buy from Lenscrafters again.... 8/10/23: I am editing my review to reflect the fact that Jana reached out to me to explain they are going to work with me and are going to exchange my glasses due to the issues with the original frames. I appreciate Jana reaching out and taking care of this the way she has.