Luca Lopez

In store staff is nice and helpful. Calling in? The worst, I had to call in to follow up for my glasses and a few weeks into wearing my glasses they scratched… I called in to ask for help with buffing out lens and it is an extra fee only to replace the lens with my warranty??? First and last time being a customer with Lens Crafters. Over priced and not worth the service.

Gabby Sosa

Elza, from the West Covina Lens Crafter was so patient. I had issues with my afterpay and she stayed overtime trying to help me figure this out. She was so sweet and honestly provided the best Customer Service. She needs to get a raise or a promotion. She is dedicated to her work and customers. This was by far one of the best experiences and we will definitely come back for more glasses when we are due again. Thank you, Elza.

Romeo

Very nice environment. Elda helped me out with my sunglasses that were bent. got them back looking like new. Was very quick. Was in and out within 5-10 min.