LensCrafters
5345 Sunrise Blvd,
Fair Oaks, CA

Just need some frames? The staff is great, but DON'T TOUCH THE OPTOMETRIST WITH A 10-FOOT POLE! I'm honestly really disappointed. I have visited here multiple times and found the LensCrafters staff to be wonderful, kind, and courteous (going above and beyond in every situation), but the optometrist's staff to be incompetent. While the word is unkind, and I don't like using it, it's accurate. Both times I needed examinations the doctor was over 2 hours late getting to me. The staff consistently make assumptions that I am a female, and do not verify my gender with me, thus filing inaccurate paperwork that confuses my insurance company. Not to mention, the most recent time I was there, I was told that the appointment would only take 15 minutes. I walked out almost 4 hours later. The doctor did not file the paperwork I needed, so I could not order my contacts, which forced me into wearing 1 week contacts for almost 3 weeks as he did not release the prescription so I could purchase them elsewhere. Twice in a row I was prescribed and given inaccurate contacts, causing me physical pain and eye strain, not to mention the time the Dr.'s sloppy handwriting meant I was sent the wrong prescription.

Customer service is exceptional had Linda and Nicole. I saw Dr. Cooperman this beautiful soul is so passionate about his job that it doesn’t even feel like an eye exam. Had a great experience and will be back for sure.

Wonderful experience. Paperwork is sent in advance. Eye exam was seamless. Fast and friendly service by the girls up front. Received my glasses in less than a week. Thank you LensCrafters for making it so easy!