LensCrafters
5726 W Saginaw Hwy,
Lansing, MI

To begin, I use my husband's email address so this information is coming from Beth Tucker. I can't express highly enough how well my appointment went last Thursday. Every employee was kind, efficient, and knowledgeable. And I even paid less than I expected because of the AARP discount.

The lady that did my first part of my eye exam, seem to rush me. she said that she was going to do the first part of my exam by the computer, rather than dialate my eyes, as in the past. That was fine. She did mention quickly that my eye lense that was scratched would be covered on some type of warrenty, and it is what i was after. She did not pass this on to the front desk, and they hit me with a price of $350 out of pocket for new lenses. When I mentioned that I was only trying to replace my glases because I thought it was free or mostly on the insurance, and I just wanted my proof of the exam, the lady was in the room and rudely said, I told the other associate in front of me that the old ones were under warrenty, and I already explained it to him (me). I said I am sorry, could you explain it to me again, or tell the man I was working with at the time? She said, I already told you once, and I do not have time to tell you again! I could not believe it, the guy was kind and he imediately gave me the price for replacement of my current glasses. A reasonable price of $100. I asked to speak to the manager to try and make sure this did not happen to another customer. After a short time the manager did come over (I was thankful for her), she said she heard our conversation, and was already going to talk to here after I left, and without me reporting it. The manager was profesional, and I understand that things happen, I just hope there was some type of training, or talk that occured after. I do realize it is hard to get respectful people as employees these days, but I was always trained that "The customer is always right, if they do not treat you boligerent, or curse in some way to you" What happened to that basic rule. I understand that she is educated in something I am not, but I think I deserved for her not to make me leave feeling bad. Again, I am thankful I got to talk to the manager, who at least gave me hope that the company did not condone here actions.

Everyone from the retail side to the doctor side was so accommodating. They made me feel like I was the only customer in the store. Sisco helped me find the right size of frame to look for as well as went over my insurance with me on how to proceed with my purchases. Doctor Kowalski not only answered my questions but help educate me on what she was not only looking at but what she was looking for in the health of my eyes!! Best experience I’ve had in a very long time. And I have been getting exams for over 35 years!!! They have a customer for life!!!