LensCrafters
910 E Woodland Ave #420,
Springfield, PA

I am recanting my review of this facility as it went from 5 plus stars to -0 stars. As a business owner in the same community as the Lens Crafters in Springfield Pa. I purchased a pair of frames and lens from the facility literally less than 60 days ago. I called to state there is a defect in the molding of the frames and was told I didn't purchase the protection plan so I was up the creek without a paddle. Now mind you the store manager Marie I dealt with at the time of purchase was great. The young lady name Lola was horrendous. I asked if she had another frame of the same in stock and if not please order one in so as they can swap out the lens when I arrive, She stated I would have to come in first etc. Now my request wasn't extreme by any means, so in essence wasting 2 trip and to resolve one issue. Now mind you I cannot be without my optical wear. Lola has no sense of urgency, nor does she know how to resolve a reasonable request. Her response was Marie is not in and she would have to transfer my case to her. What is truly the case. I spent $500.00 on glasses, there is a defect in the frame and no outside influence, please order me in a new frame, call me when they are there, swap out my lens i purchased. If this is a act of congress for this individual Lola , then maybe she should be trained on customer resolution and de-escalation. I will wait for Marie to phone me on 10/05/2023.

I had a phenomenal experience at the LensCrafters in Springfield! I had not had a comprehensive eye exam in several years and Dr. Williams was so patient while walking me through the steps of my exam and explaining my prescription to me. Also, Jacques was amazing in helping me pick out my first pair of glasses as I sorted through 20+ frames to find my perfect fit. I appreciate the wonderful service and will definitely return!

I just wanted to take the time to publicly thank Jesse for his amazing work. I called the store reluctantly to see if they would be able to fix my daughter’s glasses as they were being held together with gorilla tape, and Jesse said he would take a look at them and see what he could do. Well, not even 10 minutes later, Jesse came back with her glasses fixed and not to mention at no charge! We will definitely be back to this LensCrafters location all thanks to Jesse and his kindness. Thank you Jesse!