LensCrafters
9301 Tampa Ave Unit 2000,
Northridge, CA

Mariah (manager) was very friendly and helpful. She advised us on the risk of the potential damage to the plastic frame when the glass lens is being replaced. The technician who did the job is very skillful and actually replaced it without any damage to the frame! We really appreciate the excellent service at this location.

People who give great reviews here probably need glasses 😄 Seriously this place will rip you off. They give you 50% off till they find out you have insurance and then charge you full price. If you take back the glasses for scratches that happened when the lens falls out they'll put the lens back in but won't fix the scratches because you didn't buy the protection plan and it just became over 30 days since you picked them up.

My review is for the amazing customer service I received at Northridge Fashion Center LensCrafters location. Oddly enough, I actually didn’t have an eye exam nor did I purchase glasses there, but I will in the future. My eyeglasses got bent and one of the screws was loose. I walked in inquiring about buying a screw kit so that I could attempt to tighten it. The employee, Ali, behind the counter took a look at them and saw what my issue was. He asked me to take a seat and he let me know he would be right back. I waited a few minutes and he came back with my glasses. They had attempted to bend them back into place and they tightened the screws! They were as good as new. I asked what the charge was and he told me that there was no charge. I was honestly pretty shocked and was super appreciative of the efforts of Ali and the team. Thank you so much!