LensCrafters at Macy's
Located Inside Macys, 1 Serramonte Center,
Daly City, CA
Located Inside Macys, 1 Serramonte Center, Daly City, CA 94015, United States of America
+1 650-992-2973
https://local.lenscrafters.com/ca/daly-city/1-serramonte-dr.html?cid=yext_7477&y_source=1_Mzc2NjE2My03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Judy Phu
1 year ago
Lens Crafters has the worse workmanship in optometry. I brought a brand new frame which I bought from a designer store to put in new lens with prescription. The store manager told me that they are not responsible for the frame. Fair enough. I have this service done at other optometrist, and it never gave me any issues. Plus this is a brand new high quality frame. When I got the completed glasses back, the frame is completely bend. One side of the frame is tilted out, basically it is uneven , one side of the glass is in and the other out. The store clerk said it is because they have to force the new lens in, but since they are not responsible for the frame , so they don’t care. Then she said it is because of my prescription which is different for both eyes. Therefore, one glass is in and the other is out!! Seriously, this is the most ridiculous comment. The other sales clerk refused to help and said they are not responsible because I didn’t buy the frame from them. This is the most unprofessional optometrist I have ever been to. What a disappointment.
Gin Ge
1 year ago
I previously purchased glasses from their store, but after leaving them in my car for an hour, the glasses developed fine lines and cracks. I believed this was a quality issue and went to the store for a replacement, but they argued that it was my own fault and were unwilling to replace them. The customer service was extremely poor. I filed a complaint with the Better Business Bureau (BBB), but it didn't seem to have any effect. Their products are 50% more expensive than other stores. I would suggest everyone get their glasses from Target instead. I am currently seeking a lawyer to initiate legal proceedings, and they will soon receive a case number.
Moises dos santos
1 year ago
i have a nice experience at this place.
the lady work there it’s adorable and very nice person!
her name’s Cellie!!!!