Not crazy about this doctor, but his office staff is even worse! They don’t know what they’re doing. They quoted me three different prices in two minutes for the same visit. They won’t give you a printout of what you’re paying for. They sit there and jabber with each other in a language other than English. I’m not against other languages. I am a foreign language teacher, but in an office setting, it’s very unprofessional. And yes, like someone else mentioned, they keep you waiting forever. I’m going to look for a new doctor.

Even during all this Covid fiasco, I found the service in this office to be top notch and very efficient, even with trainees from a local business college on board. No waiting on the phone, in house or in being seen by Dr. Lenser. I appreciated that there were no surprises with him during my two cataract surgery pre- and post-appointments. I was given an overview of what would happen, what lens choices I had and the differences they would give as well as any charges (since I chose the "Cadillac" of lenses). I was even told by his office staff that my insurance would no longer cover the surgical suite, though I had previous authorization before the rule went into effect. Surgery was quick and efficient with results of 20/20 after a lifetime of wearing glasses. I am extremely pleased with the way my patient care was handled and with the results. Would highly recommend Dr. Brian Lenser to anyone.

All about the $$$$. Will overcharge your insurance and God forbid you use HSA funds because they make it such a hassle to get your money back. Very unprofessional behavior in front of other patients. Like it was my fault they overcharged my insurance. I was ok the first couple times, but after the 3rd one was a large amount...I said no ..I want my $$ back. The desk staff was nice and apologetic though. He needs to retire if you can't be nice to your patients. Reporting to my insurance as well.