Lensmasters, Inc
11605 Liberty Ave,
South Richmond Hill, NY

The male doctor is extremely rude, he doesn’t know how to talk to his patients and respect them like he can’t even smile with his patients. He shouldn’t even be a doctor. Never coming back to this place and never recommending it to anyone.

Both doctors, female doctor and male doctor, are both extremely rude and if you cant treat a human being with respect you dont deserve to be a doctor. Ask for a receipt and the details of the insurance. I bought glasses through my insurance and decided to get additional insurance on my glasses. Big mistake. When i got the two year insurance on my glasses. Rose promised me they will replace the glasses 4 times, dont worry about it and gave me service with a smile but when i went back to the office i was given a run around. I was placed on hold several times for half hour and more than an hour, other times. Finally when i spoke to Rose, she lied and told me, she never said that they would fix my glasses through the additional insurance and that i paid only for the anti glare and that i would have to speak with the manager, who turned out to be the other rude doctor. Then i was told they will only fix it once when my glasses broke and they cant do it again and they had the audacity to tell me, i had to pay 10 dollars after they fixed the glasses. WHEN I ASKED FOR the details and THEY NEVER GAVE ME THE GREEN receipt. They only help the older people because they know the insurance will cover the damaged glasses, no questions asked. Do yourself a favor , dont even get anything from this place! You will regret going here! They lie, dont give you a receipt, give you a run around, place you on hold and then charge you for something you already paid for.

The most unprofessional and rude staff ever. They refused to give my parents the prescription after an eye exam and told them they have to buy the glasses there. My mom chose a frame and they said it will be two weeks because its not in stock. Called in two days saying the glasses are ready and they gave her the frame that was on display and said she chose that one. Save yourself the agony and don’t go to this place.