Loma Linda University Eye Institute at Riverwalk
4244 Riverwalk Pkwy STE 100,
Riverside, CA

HORRIBLE! Customer service! They make you wait over 1hr of there appointment! The Bitter man on the front desk screams at you across the room to turn off the low volume on the phone.Then the Medical assistant refused to let me in the room with my mom.SHE DOES NOT SPEAK ENGLISH this place is beyond bad! Stay AWAY. This place is a joke and makes Loma Linda hospital look BAD!

Whether you have other options or not, do not come here, very bad experience, when I came to the front desk I was told my appointment was cancelled and I didn't know it! The management is chaotic and the attitude of the front desk staff is extremely bad, you can't trust your precious eyes to such a medical team!

True, sometimes you can wait a long time to be seen. However, the office takes urgent eye visits and gives priority to such patients. I know because I have benefitted from this policy. From a medical standpoint, the care is excellent. Dr. Serapina and his support staff are polite and caring. I highly recommend them.