Lone Star Eye Care
3515 Town Center Blvd S,
Sugar Land, TX

Absolutely awful service. My mom went there for her yearly check up and made her wait and wait while others kept going in to be seen. When she got up to ask the receptionist her excuse was that the person who spoke Spanish was busy so she had to wait. My mom was discriminated for not speaking English that’s a shame of clinic

I went to Dr. Matthew McMenemy in May, he and his staff were excellent in evaluating my eyes. They are a busy clinic; nonetheless, I was attended on time and thoroughly. The busyness was a good sign of their services. Post my visit, while traveling outside of Texas, I had an eye incident and Lone Star staff answered my questions and assured me of my situation. They recommended I see a local ophthalmologist asap. Thanks!

Dr. Madison is very caring kind and compassionate. She listens to every word you say and gives a thorough examination. Me and my family have been seeing her for years and she has helped us tremendously with our eye issues. The only reason for a 4/5 is the wait times. The staff is nice as well.

Very interesting experience. As most reviewers noted, they tend to overbook and my wait was 45 minutes. After filling out the paperwork and answering the usual suite of questions for a first time visitor, EVERY question asked by the first technician I met with had been asked and answered via the paperwork. I was then placed in a second waiting room. A quick stay there (5 minutes) and the Dr. took me to the exam room. I was scheduled to see Dr. Matthew McMenemy, but the Dr. McMenemy I saw was Madison. Not a big deal... they are both doctors... here's the interesting part. She talked to me as if I were an infant!?! Some weird voice that I'm pretty sure wouldn't get used with her medical team or at the dinner table. I just turned 70 and I'm wondering if this is something that might become the norm? Not sure if I should point it out to the next person that does it... or just stick my thumb in my mouth to convey the message. :-)

We arrived at 8:45 AM for my mother’s 9:00 AM appointment. While Dr. McMenemy and the staff are wonderful and provide excellent care, the wait times continue to be extremely frustrating. We did not leave until 11:19 AM, meaning we spent well over 2½ hours for a single appointment. I understand that staffing shortages and unexpected situations can arise, and I was informed that the office was short-staffed today. However, when delays of this magnitude occur regularly, it may be worth reviewing scheduling and staffing processes to better accommodate patients and their caregivers. Many working adults simply cannot afford to take half a day off for a routine appointment, especially those who are balancing jobs while caring for aging parents. Long wait times create significant challenges for families trying to coordinate care. Again, I want to emphasize that Dr. McMenemy and the staff are outstanding, and we will absolutely continue coming back because of the quality of care provided. However, improving timeliness would greatly enhance the overall patient experience and make it easier for patients and caregivers to access that excellent care.

Dr Madison you are awesome!! She is as detailed patient and very knowledgeable she is great!!

Had cataract surgery laser surgery ... And check-ups it has been fast, efficient, and extremely courteous both the front desk the girls that take me to the room eye doctor mcmenamy is an absolute love

The wait time is unreal. Also, getting an appointment is a song and dance. Expect the process to take half an hour even if you are a return patient. They lost my daughter's designer frames when she took them there for new lenses, and could only offer to replace them with cheap frames. I am one to give places a second chance but this year when I called to make new appointments and informed them that we had changed insurance company they told us they were covered only for us to show up for the appointment and find out that they were wrong.

Over an hour of a wait .. there’s just 1 doc here with more than 20 patients waiting at any point of time.. Doc will spend less than 3 min when he finally sees you after an hour long wait

Had an appointment at 10am, it’s almost noon and still waiting for the doc to see me. Overbooking patients to make more money.. they need to be respectful about people’s time.. not everyone with eye problem is retired !

The wait times are absolutely ridiculous! Anywhere from 2-3 hours. They shuffle you from room to room & waiting area to waiting area. 1 doctor here with 20 patients lined up. It’s ridiculous & frustrating!

Great...may wait past your time...but he is worth the wait. People come from far & other countries to see him. Only complaint Is PUT TEL. # WITH OFFICE ADDRESS!!

I came in on Wednesday to purchase some new Maui Jim sunglasses after speaking to a girl on the phone. The glasses lady was very kind, seemed very young but knowledgeable and was very thorough. I had a great experience until a tall man in blue scrubs, probably my age, started cursing and yelling at her and the poor thing looked like she was going to cry. Although she had started to cry she profusely apologized to ME for something that wasn’t even her fault! She even managed to adjust my glasses perfectly for me while in such a pitiful state. What kind of establishment speaks to their staff in such a way!? If this is how staff is treated, I’m too scared to know what it’s like to be a patient.

We've been coming here for over 15 years and have had excellent care, including my wife's cataract surgery and my son's soccer injury. Sometimes you have to wait, that is true, but we just figure that into our planning.

He is the best, but the only problem is hard to get an online appointment! I am still waiting in line to get the appointment for an eye checkup. I will not trust anyone than him for now. Dr, if you get this message can I get an expedited appointment ? I know it takes a couple of months to get an appointment with you. Thanks

Saw Dr Carl Pellerin yesterday. He just joined and was very good and explained everything and home care remedy instead of trying to do anything surgically as I had a bump/stye near the eye.

Dr. Carl Pellerin, MD, at Lonestar Eye is an exceptional ophthalmologist who brings a refreshing level of professionalism and care to his practice. His eye exams are thorough, meticulous, and conducted with a high degree of expertise. What sets Dr. Pellerin apart is his ability to explain complex medical information in clear, everyday language, making it easy for patients to understand their eye health without feeling overwhelmed by technical jargon. Dr. Pellerin is open, approachable, and genuinely inquisitive, taking the time to listen to his patients’ concerns and answer questions with patience and clarity. His follow-through is outstanding—going above and beyond what I’ve experienced with other eye care professionals. He ensures that every detail is addressed, and his commitment to patient care is evident in his proactive approach. As a newer addition to Lonestar Eye, Dr. Pellerin is a tremendous asset to the practice. They are incredibly fortunate to have such a dedicated and skilled physician on their team. I highly recommend Dr. Pellerin to anyone seeking top-notch eye care with a personal touch.

I've been coming here for several years now and always schedule a YEAR in advance. I reconfirmed my appointment a MONTH ago, and yesterday (the week of the appointment) i get a call to reschedule bc they "overbooked." How in the hell do you over book a YEAR in advance?!?! What kind of incompetent people can't even schedule correctly? If you can't even do that, how in the heck do I expect you to take care of my eyes? This is after them telling me they don't take my insurance (last year) paying out of pocket for the exam...refraction...Rx etc. Then getting another bill in the mail for more$. I gave them another chance this year and this is the crap I get...overbooked a freaking year in advance. Used to be reputable, now complete trash.

I've visited previously and purchased an arsenal of contact lenses and two pairs of glasses (transitional lenses and prescription sunglasses with name brand frames). I called for pricing due to being self employed and am deciding if vision health coverage is worth paying for versus out of pocket. The immediate person over the phone does not answer any questions about lense rates, therefore transferred me to the intended person, which did not answer and I was promoted to leave a voicemail which I respectfully and politely did, however no return of the phone call to this day. I called back later and have received the information I was asking for after being transferred. I will say that the rates of this place are ASTRONOMICALLY HIGH considering other name brand NATIONAL competitors, not to mention an over two month waiting period just to get an appointment, which other places are delighted to fit me in the same day or the following week.. With this being considered, the vibe recieved is definitely a careless, moralless mentality, which is far too common in today's times, and for that, I'll take my business elsewhere. Just by the feeling I've recieved I've decided to view their rating on Google, which is 3.0 stars, and I can say I absolutely see why.

Wonderful Experience! Dr. Maddison is amazing! I had cataract surgery and she made the entire process smooth and stress-free. She’s kind, professional, and truly cares. The staff was also fantastic—friendly and supportive. Highly recommend!

Front office staff very efficient as well as his support staff preparing you for his exam. Considering what is involved allow for an 1-1.5 to complete the whole exam.

I was given an eye exam by a doctor that lasted there only a few weeks. I genuinely think he was unqualified for his position. He gave me a prescription for bifocals. When I picked them up from Vision Works, the prescription wasn't even close to being right. I called Lone Star, and they scheduled another appointment, this one with Dr. McMenemy. He did all his eye test stuff, wrote the prescription, etc. Picked up my glasses from Vision Works, put on the glasses, and immediately said NOPE. Again, not even close. I've visited Dr. McMenemy before with no issues at all, but he wasn't even close this time. I decided to try a different doctor, and I finally have my new glasses.

Extremely long wait. In order to see the doctor, you might need to wait 6 months to have the next available appointment, then on the day of appointment, you will wait 2+ hours to see the doctor. The office is packed and dirty, they don’t …

Brought my 83 yo grandmother to an appt scheduled for 2:15. We arrived at 1:40. She sat in the waiting room for almost 2 hours. After being put in a room she sat for an additional hour before being helped. This place knowingly over books. The front desk is disrespectful and not helpful. While this is not the 1st time this has happened it is certainly the worst. This is unacceptable and a practice that clearly cares more about money and numbers than their patients. We will be looking to go elsewhere.

I only had to wait about 10 minutes but I decided that I rather get the cataracts operation closer to when I really need it . Plus you were wrong about my wife having macular degeneration according to a second opinion ...Sorry !

My entire family (6 plus ppl) has been going to Dr Matt Mcmenemmy for over 20 years. Every single time he and his staff are professional , thorough and experts in every way ! But In addition to his expertise is his humanity ! He actually truly cares about each and every one of his patients and that is something you cannot put a price on ! His daughter. Dr Madison is now part of his practice and she is just as good and kind as he is. I cannot recommend them enough !

We've been with Dr. McMenemy since 2010, in the old building. He is a very nice and knowledgeable. BUT, recently his front desk services really gone downhill. Long HOLD time. Long in-office wait time. They don't send out reminders email/text or phone calls for appointments. When I called to reschedule, it is like they were doing me a favor to rebook my time.

Very bad experience. Made an appointment for my son a week before the appointment and when I called they asked just for what kind of insurance and nothing else. I insisted to take my insurance over the phone and the receptionist said it’s all good , ones I come to the appointment . Ones I arrive they make me wait for more than an 1 hr for them to tell me my insurance doesn’t cover. Very bad costumer service and communication with patient . I missed a work day and my sons school and just because they didn’t follow thru with the proper insurance procedures .

There is something to be said about a good morning or a gesture to connect with a patient during his or her first visit. What I experienced was a type of depersonalization I had not seen in a long time. Throughout my visit, which lasted almost three hours, it was clear my case was nothing but another medical file and a possible revenue builder for an eye surgery. The staff was impersonal; the doctor did not bother even to introduce himself, and his explanation/instructions were mechanical and delivered as if we were working on a pipeline project. I get it. I was just another patient, and it was Friday. I know. We are all tired. Yet, I expected more from an organization that is potentially going to cut my upper eyelids open. The person who I suppose is the scheduler, followed suit with the same impersonal/mechanical approach. "Are you going to call me about the insurance approval?" I asked. "I am," she answered. "And your name is?"I am sorry. I expected better.

Dr Madison M is so thoughtful, kind and compassionate in helping her patients. Both my mom and I see her and just love her. Yes, there was a wait time (thus 4 stars instead of 5). My annual exam, which was extremely thorough, took 1 1/2 hrs, from when I walked in the door until I left. Aside from waiting, I’ve had a very positive experience!