Longe Optical
3409 N Anthony Blvd,
Fort Wayne, IN

This was the absolutely worst location that I had at a retail experience. I made an appointment to see the eye doctor and I went in to look for some frames before the appointment. The female representative that I worked with approached me and asked me how she could help me. I said I was looking for some frames that I had before that I was in love with but I didn't see them they were Ray-Bans and I want to get another pair. She said I don't see them but why is it that you have to have those? I was very set back I didn't know how to respond it made me feel weird I said I guess I just like them. It really made me feel odd like I had condescending. I canceled the appointment with never returned I would never recommend

My experience with Longe Optical Anthony proved to be a masterclass in deplorable customer service. I originally had a late afternoon exam appointment and received a call to move it. We settled on another time that was actually over my lunch break. so I could take the appointment around my lunch break. The day of, I arrived promptly for my appointment. I was told to sit in the waiting area and someone would be over to collect my driver's license and insurance information. Meanwhile, two new customers came in and were assisted immediately. Next thing I know and it's 20 minutes later, and no one has come over to help me. A customer's time is valuable and I certainly don't have 20+ minutes to waste, especially over a lunch break when I have to get back to work. But apparently, my time wasn't valuable to Longe Optical. Moreover, if a company can’t greet and check in customers properly, one has to seriously question if it would take administer proper eye care. To add insult to injury, the company made no focused effort to make this situation right -- they merely offered an insincere apology and the opportunity to reschedule. Longe Optical promotes the following: "We are constantly raising the bar to deliver impeccable service. ... " Based on my experience, I can state that this is merely marketing hyperbole.

I cannot recommend this place highly enough. I chose Longe Optical because I was unhappy with my previous optometrist and wanted to try something different. I was very nervous but within minutes, Cynthia introduced herself and ensured me that we would find the perfect pair of glasses. She asked me about my style preferences and price range and then helped me pick out so many beautiful frames that I never would have thought to try on by myself. I ended up not buying just one pair, but two because I couldn't decide! The options really are incredible and they have selections for all styles and price ranges. Cynthia was absolutely delightful to work with and made the whole process feel easy, unintimidating, and fun! I genuinely think she was just as excited for me as I was!! I would also like to mention how wonderful the optometrist and all of the other employees are! It's not every day that you find a place with such friendly, welcoming, and stylish people. I will definitely be going back next year!