Loveland Eyecare LLC
28 Shunpike Rd STE 2,
Cromwell, CT

Today was my first time going to this office. My appointment was at 12:45 I wasn’t seen until 2:30. I understand being behind but they scheduled people for the same time and there were a lot of people waiting in the waiting room. It was very disorganized. Also, one lady that worked there called everyone else up to let them know that their insurance covered whatever it did for glasses and I was not once told what was covered for glasses for me after sitting for over an hour. When I finally saw the dr she only saw me for 15 minutes. She ordered me contacts without doing any form of fitting and said I could do that when they came in but they charged me for it already. I am very disappointed overall with my experience today and once my contacts come in I will be finding myself a different eye doctor. Not a good first impression.

Dr Loveland is great. Today I called to verify the eye lid med she prescribed was to keep it on or wash it off. I believe she said keep it on but I wanted to make sure. Dr Loveland was not in but girl said to wash it off. I asked her if she could please look at drs notes in my chart to make sure. She said “what are you trying to accomplish ?” Are you kidding me? Is it that hard to look in my chart and make sure? Dr will be notified of this!

I came to Loveland Eyecare as a new patient and I was extremely impressed with Dr. Loveland! She is an expert in her field. She was knowledgeable, kind, thoughtful and thorough! Her office staff was pleasant and helpful as well! I left her office feeling I truly made the right decision in choosing her!