
Madison Eye Care Associates
26927 Detroit Rd,
Westlake, OH
26927 Detroit Rd, Westlake, OH 44145, United States of America
+1 440-892-5367
http://www.madisoneyecare.com/

Cindi Stasko
1 year ago
Dr is great . Office personnel are not !! First visits they called me three times to get the same information which they incorrectly noted. Then after 2 visits with my sister in law who’s intellectually disabled and has always had Medicare and Medicaid . They don’t accept Medicaid so I paid the difference without any problems . On our third visit ( appt was made a year ahead of time) they called as we were getting ready to leave for her appointment to tell me that because Medicaid is her secondary they can not see her . I advised that I always pay the difference and it never been a problem they insisted tgey will not longer see her as a patient 1/2 hour before her appointment. Horrible and smacks of discrimination!!!!!

SMARTHOME OHIO
1 year ago
Alicia was my CSR in Westlake, OH, she helped me so fast that my doubt of getting my expensive frames fixed went away. she performed a miracle on my glasses. I arrived thinking I would have to get a new pair. She fixed them.. Yay.. Not to mention how nice she was. I’ll be back

Lori Haller
1 year ago
Don't waste your time shopping for frames here! Check for reviews elsewhere describing negative customer service experiences. I have never had such a poor experience shopping for frames as I did here. And the two weeks I spent asking for help in ordering the frames I wanted, was possibly the worst customer service I have ever experienced. Ultimately, I called to speak to the manager and explained (after being asked reason for call) that I was calling about the frames I was trying to order. I was placed on hold for 8 minutes before the receptionist returned to say the manager was "with a patient" and she would call me back. She did not call back. I would have gone elsewhere earlier, but really wanted the particular frames I only had found there. I never was treated in a friendly or helpful manner. It appeared no one cared!