The reason I am giving one star is because of the optical lady who don’t know how to deal with the customer. I could have given zero star if I could. When I ordered my glasses, frame and lenses, the lady did not ask me anything about my insurance and I was made to pay $637. Later when I came to know from my friends that my insurance will cover the frame and glasses. After that I called Malik Eye Care and they told me that the optical or eyewear department is different and I should talk to them. So, I called the optical lady and she told me that they don’t accept my insurance which they never mentioned or told me anything about it at that time which made me think that my insurance is accepted as Malik Eye Care did accept my insurance. They told me that there is nothing they could do now as the payment is final and nonrefundable. After few days the lady who attended me called me for pickup. Then I questioned her regarding this matter and she kept on lying that she mentioned about the insurance and that I have to pay from my pocket which she never said. She also did not mention anything about the 20% discount which I came to know from somebody else who works in the optical department and I lost that too. This doesn’t finish here. Even at the time of pickup she didn’t give or asked me anything about my prescription. Later, I had to go back again. When I asked her about my prescription she said, “do you need the prescription”? OF COURSE, I need it. Overall, my experience with Malik Eye Care Optical was worst. I suggest whoever go there, be very careful with the optical department. I cancelled my next appointment just because of the lady in the optical section who has zero customer service.

Never saw the doctor. After an hour being at the office, the front desk informed me they didn’t take my insurance which someone two days before told me they did accept it. I told her why they didn’t check my insurance prior to going which seems to be protocol with other offices and she said “I don’t know, it wasn’t me who gave you the appointment or said we accept it”. I could have avoided spending money on transportation there and back if someone had bothered to check.

Dr Holtzberg is excellent doctor, explain very well, make all the required testing. Front desk is very friendly and professional. Highly recommend this place. Thank you guys