Marano Eye Care
16 Pocono Rd STE 301,
Denville, NJ

Saw this provider March 2023 and presented insurance card from Braven Health. The copay was supposed to be collected during the visit but was not. The claim was sent to BCBS-NJ, closely related to BCBS but NOT THE SAME. I tried leaving voice mails and messages through the website and portal - ALL WERE IGNORED! Finally called main office and transferred to Denville where I spoke with billing and the error was corrected after 3 months of being ignored. My appointment was at Denville. Marano Eyecare has 3 offices; 16 Pocono Road Suite 301, Denville, NJ 07834 200 South Orange Avenue Suite 209 Livingston, NJ 07039 306 Martin Luther King Blvd. Newark, NJ 07102 I suggest that anyone needing eye care stay away from this disrespectful company.

My first appointment here was fine. I saw Dr. Abraham and she was good, so I’ll give a second star based on that experience, but otherwise this office needs some work. I went for an appointment today with Dr. Marano and waited 45 minutes past my appointment time without being seen. The waiting room was *packed* (they were bringing in extra chairs for people so they could sit). After 30 minutes, I asked how late appointments were running and the front desk said about 30 minutes. I waited another 15 minutes (45 minutes total) and still nothing, so I left. If I make an appointment and take time off work, I don’t have time to sit around in a waiting room all day. It’s totally unprofessional. The front desk said: “We’re always running behind on Thursdays.” So make fewer appointments then? There have been some reviews about the attitude of the front desk folks, so I should mention they were nice during this visit. No complaints. The woman who answered the phone when I made my appointment was incredibly rude though—as though it were an unbearable burden to schedule my appointment. Bizarre.

Dr. Marano was phenomenal!! His staff was also amazing!! Janine, Adam and the receptionist were the best!! Many thanks!! Dawn Valle-Campo