T G

I was referred by my insurance. My experience has been great so far. They listened and it was easy to make appointment. My surgery is scheduled for November, 2023. I keep my hands crossed. I am hoping for the best. Overall, getting hold of someone on the phone can be extremely difficult. I called FIVE times before I was able to talk to someone. They need to improve their phone system.

KC Hendrix

I scheduled my contact eye exam months ago. I arrived today and upon checking in I was advised they didn't have a contact fitter in the office today nor had they had one in the office all week. It would have been nice if I had been notified so I could have rescheduled my appointment or gone somewhere else. I took time off work for this appointment. I have a 10.00 eye exam copay and I was charged 60.00. When I asked about this the front desk girl said oh we've been having problems with that. I assume overcharging for office visits. The front desk girl half-heartedly apologized and said she would email “people” and have the overcharged be credited back to my account but it could all depend on my bank when I would see the credit. The only positive thing was Dr. Lows. She’s amazing. Greeted me with a smile and was professional the entire time. That's something I didn't get from the front desk nor the guy in the optical department.

Marilyn Buttram

Dr Lows is excellent! She is well versed in all areas of eye care as well as other areas. She's diagnosed other medical issues that some of my other Dr's missed. She cares about her patients and goes the extra mile. If there's a problem she will find it. Smart, intelligent and the best!