Marietta Eye Clinic
2453 Powder Springs Rd SW,
Marietta, GA

My experience with Marietta Eye Clinic was more than I expected. Being in the health care arena I have seen the down fall of Healthcare over the years and I regret ever having to go to any facility for care. But I experienced what healthcare use to be at your facility. I saw professionalism, compassion, great attitudes, caring, integrity, intelligence and organization. A shout out to Nina Daughrity, she made my day. What more can I say. Everyone was on the ball and attentive. I am looking forward anxiously to having the cataract surgery because I feel you won’t disappoint. May God bless each and everyone of you and may you continue to do exceptional work at this clinic. Constance Rodgers Faison

I always say that a dr's care is only as good as the support team and in this case, the team was very good. Initially, I was dismayed because I learned that I was to have my eyes dilated which (can) make it difficult to drive. When I completed my paperwork two days prior, there was no indication of me having that exam; even when I opened the docs to read what exam I would have. There was nothing in the file, so I was caught very off guard when I was told that's what today's exam was for. Yes; we'd discussed this last year, but a reminder would've been productive. Nevertheless, the actual exam by Dr. Smith was very quick and I was able to call my husband to pick me up. I was ok with the quick exam because the tech that prepared my eyes prior to Dr Smith's examination was very thorough. I found everyone I interacted with in the office from reception to both techs and Dr. Smith were professional and courteous.

The front desk staff were truly a breath of fresh air. My husband’s insurance was having trouble showing that I was covered, which could have easily turned into an awkward or stressful situation. Instead, the staff went above and beyond to help, working directly with the insurance company to verify my coverage. They were incredibly friendly, professional, and made me feel comfortable throughout the process. Fantastic customer service from start to finish!

Dr Lows is excellent! She is well versed in all areas of eye care as well as other areas. She's diagnosed other medical issues that some of my other Dr's missed. She cares about her patients and goes the extra mile. If there's a problem she will find it. Smart, intelligent and the best!

I scheduled my contact eye exam months ago. I arrived today and upon checking in I was advised they didn't have a contact fitter in the office today nor had they had one in the office all week. It would have been nice if I had been notified so I could have rescheduled my appointment or gone somewhere else. I took time off work for this appointment. I have a 10.00 eye exam copay and I was charged 60.00. When I asked about this the front desk girl said oh we've been having problems with that. I assume overcharging for office visits. The front desk girl half-heartedly apologized and said she would email “people” and have the overcharged be credited back to my account but it could all depend on my bank when I would see the credit. The only positive thing was Dr. Lows. She’s amazing. Greeted me with a smile and was professional the entire time. That's something I didn't get from the front desk nor the guy in the optical department.

I was referred by my insurance. My experience has been great so far. They listened and it was easy to make appointment. My surgery is scheduled for November, 2023. I keep my hands crossed. I am hoping for the best. Overall, getting hold of someone on the phone can be extremely difficult. I called FIVE times before I was able to talk to someone. They need to improve their phone system.