Martel Eye Medical Group
650 Howe Ave #830,
Sacramento, CA

Do not use this place. Ask for a different optometrist. Do not go here.

I have a 67 year old client that I took here because it was covered by his Medi-Cal insurance. He was a new patient to them. He is elderly and disabled with cerebral palsy. His very old wire frame glasses broken while he was sitting and turned his head to look at me. (That's the background.) The first available appointment was a week later. In order to pick out his glasses, we had to come back a week later, which I thought odd because in my own experience, I chose mine on my way out. So we came back a week later and picked out his glasses. At this point he hasn't been able to see for two weeks. On our way out they said they would call us in 3 to 6 weeks when they get the glasses in. 😶 We started calling every week exactly 7 days later every Thursday for 6 weeks. Today we found out that they received the glasses 2 weeks ago even though they told us that they hadn't come in. They even had a note from 2 weeks ago saying that they left a message. I checked his phone history. They only calls between his phone and the office was our outgoing calls to them. My poor guy hasn't been able to see for 2 months. Every time his phone made any sort of sound, he said, "It must be my glasses." I hope this has only been our experience and no one else's. This is totally unacceptable.

Terrible experience. Our appointment was at 11:20 AM, but we weren’t seen until 1:40 PM—over two hours of waiting. Sitting that long with little kids was frustrating enough, but it was even worse seeing people who arrived after us get called in first. No explanation, no communication, and no respect for our time. Would not recommend at all.

The staff here don't treat their patients well.

This is an in-depth review of this office. Starting with the scheduling process, the call took a reasonable wait time expected of typical medical services. On the day of my appointment I was quickly signed in and after turning in my paperwork, the rest of the process including the wait, eye exam, and results took 18 minutes. That was just my experience. The doctor who attended me was kind, efficient, and knowledgeable. However, there is one thing that led me to remove a star and that was that this office uses positive cylinder values for prescriptions, which is the opposite of most optometrists. This changes all the values drastically and if you’re not aware of this, it might seem like your prescription changed dramatically. I actually went back to the office thinking my prescription was wrong but it actually only needed to be transposed into negative cylinder values. If this confuses you, that’s to be expected. I had to research this to figure it out. That being said, I would suggest that this office lets their patients know that their equipment reads in positive cylinder values. Or maybe give patients both positive and negative cylinder transpositions. At the very least, I would’ve liked the doctor to explain this to me. Will all things considered I’d give this office a 4.5/5.

Just awful. The staff is very unprofessional and impolite. The prescription made wrong, for me and my wife as well, in inappropriate way, so we can’t wear our glasses. This place just abuses the medical. We filed this information to our insurance provider as well

The optometrist was very kind and the environment was very welcoming. They attended me quickly and my eye exam went well.

Dr. Clark and his staff (HoweAve) were exceptional. Fortunately, when I called, Susan scheduled me for the next day. Usually, I have to wait months to get in for any Doctor. I’m so glad I didn’t have to wait this time because I’d have to get another referral.

I had a very disappointing experience with this eye clinic. I scheduled an appointment in advance, received confirmation, and took time out of my day to show up only to be told there was no appointment available for me. No explanation, just a complete disregard for my time.

I arrived on time 15 minutes before my 11:00 appointment last week. I sat there for almost 2 hours. Unacceptable.

I went to them because my insurance sent me here. When I first called I thought it would be a smooth experience because the woman who booked my appointment was pleasant and helpful in getting me a quick appointment. I informed her during our conversation that I worked 6 days a week 10 hour shifts so I would have to call off for this appointment. When we got there my daughter had her exam and I thought right after she would be able to chose her glasses. That WAS NOT THE CASE! I was told that we would have to make ANOTHER appointment for her to chose her glasses. Which frustrated me because I would have to take off AGAIN and this wasn't told to me when making the appointment. When I expressed my frustration no one in the office was apologetic they just asked if I still wanted to schedule an appointment. Trying to use my insurance I made another appointment for her. When we came back the selection was TERRIBLE. Very small selection and they all looked the same. When I requested to look at more and pay the difference she told me it wasn't allowed with insurance. I told her I would just go to Stanton Optical and she stated she tells people not to go to Walmart or Stanton because they lie! After I was deceived by her company TWICE!! I would not recommend. I have gone to Stanton Optical twice before but only went here to use insurance but NEVER AGAIN!!! I would rather pay out of pocket!!

Brought my grandmother to her appointment which was at 11:30a.m she barely got taken to the back for her exam it is now 1:15. Laura Rogers came in did the eye exam took about 15 minutes then she put some drops in her eyes had her wait another 25 minutes before returning. We are now leaving and it’s 2pm. Although she was professional and knowledgeable I would suggest better time management. Your patients time should also be respected valued. Thank you respectfully

irresponsible girl on the phone. refuses to provide a translator. citing the insurance company. although the insurance company itself gave their contacts.

Laura Rogers is by far the WORST optometrist I have ever had. She gets annoyed at patients and completely ignores what you have to say ( like perhaps disclosing past vision issues) and is generally unpleasant to be around. If you look even just short of decrepit she will speak to you in a condescending tone and assert you know nothing about the glasses you wear and how they’re definitely not working. Also she failed to mentioned she wouldn’t write a prescription for contacts after the front desk already shook me down for money!!!!!!! Going to no optometrist would probably yield a better result that going to see Laura.

Not a long wait time. Fabulous doctor. Thorough. Examination, listened to my questions, very patient, heard me when I explained that bifocals were not safe for me to use, no arguments. Great clinic. Would recommend it highly.

First off my son requires glasses, his broke. It took over 6 months to get a appointment for new pair. Then took a month to get them and then when we picked up we was told they dont fit them. First off how does that make since second off this will be our last visit to this place. Very bad office get it together.

If you think DMV workers and wait time was the worst, this place tops it at #1, literally. Would give this place negative scores and ask all the workers to re-learn their role along with time-management.

I wish I could give the place 10 stars but the ONLY thing that I The service is amazing, super friendly staff & the doctor I saw was great. Waiting time is also faster now, I am visiting this place for check up every months , Martel Eye Medical have big improvement over the years.

Very bad service they don't answer the calls and on the day of my appointment they told me to arrive 15 minutes before the time and arrive 20 minutes early and wait 2 long hours with my children. It's the worst place I've visited. I don't give them any stars

after hours of continues call, finally connected, but they said that they have available appointment on February 15 so a patient should wait for 4 months, and does not matter for them the patient condition, looks very poor service

My wife was seen here recently and was very pleased with how professional and thorough the examining doctor was.

Not recommending this place at all, even a one star is too much for them. Rude staff and doctor. Instead of examining your eyes, they start verbal herrasment and such a racistic behavior. Waisting patient's time. Doctor does not care about your eyes and problem at all. PLEASE, FIND A DIFFERENT DOCTOR!

Brought my grandmother to her appointment which was at 11:30a.m she barely got taken to the back for her exam it is now 1:15. Laura Rogers came in did the eye exam took about 15 minutes then she put some drops in her eyes had her wait another 25 minutes before returning. We are now leaving and it’s 2pm. Although she was professional and knowledgeable I would suggest better time management. Your patients time should also be respected valued. Thank you respectfully

We showed up on time and got admitted within 10 minutes. Overall they seemed courteous and professional.

My first time here and my last, very terse and rude. Eye specialist was very unhelpful and was very inconsiderate to my lack of knowledge. Asked me one question then told me to go backwards that "they", the eye group, could do nothing for me. Okay fine but work with me. Could have given me numbers to call, resource eead up on, things to be aware of. Something rather then we won't help you.

LOVED the optometrist and the frame fitter person but the people at the FRONT DESK were terrible! They were so rude, never greeted anyone or myself, had a rude tone being impolite and cutting me off. They need to be fired for bad customer services.

Dr Martel himself was wonderful—I saw him in Rancho Cordova—and is the only reason I went here. I find most (but not all) of his staff at various locations to be incompetent and unprofessional, unfortunately. I showed up for my 11am appt here and was told there were “two people ahead of me.” Another person was taken back after I’d been there 20 minutes. I finally left at 11:30 because I could see it would be at least 45 min before I even got back to see Dr Rogers. The office is shoddy and poorly run, as well as technologically archaic. I’m looking for another facility.

Had an appointment at 8:20 and was told that there were 6 people still ahead of me at 9Am. How is that possible when the office was open 20 minutes prior to my appointment? I heard them give multiple people the same appointment time with the same doctor. On top of that my prescription wasn't at the pharmacy after they ensured me that they called it in. This place is a real mess.

Very upsetting...my glasses have been sent back 3 times and they still can't get the bifocal right...tell me who puts a bifocal in the middle of the lens for distance. I've been wearing glasses since I was 4 and I'm the expert in how I should see. 250.00 paid and they don't give refunds. Don't know the name of my optometrist but I think she needs glasses. She tried to tell me what eye is more difficult...ummm their my eyes...ugh!!!

I don't know how many physicians practice there, so the only dr I'm referring to is DR Bradbrook. My second visit with him was extremely upsetting. I have been saying that I don't think my baby can see. He saw her once and said her pupils don't react to light. Had me come back 3 months later to say that he didn't see an optic disk. I said so what is the plan ? Is she missing them ? He said well I didn't see them but she wouldn't hold still. And he wanted me to just come back in 6 months. I flipped out had the office print a copy of her file I went to a different opthomolgist a week later and come to find out her eyes are perfect but her brain may be swelling. So tell me if that could have wait 6 months for a different appointment. He needs to retire.

They were backed up in their line, waited about an hour. But their eye doctor was patient and though she was behind, she took great care and didn't rush my eye appointment.