Mass. Eye and Ear, Balance and Vestibular Center
250 Pond St,
Braintree, MA

Ann, the woman who answers the phone is probably the rudest person I have ever met in healthcare. Tried multiple times to get in touch with her supervisor. She canceled an appointment without my consent after a I called to check the time….. claims she called me back to reschedule and left voicemails.. never received. Will not allow me to speak to her supervisor. I have now called her 4 times about this and no one else answers the phones. Whoever runs this business should seriously consider disciplinary action against this woman. I work in healthcare and never in my life been treated so poorly. I waited 3 months for the appointment and still do not have due to her refusing to basically make me one at this point. I have a referral from a doctor and she basically said well based on hearing your medical concerns that’s not something we treat… I have a referral from mass eye and ER to see this specific doctor. I didn’t realize she had MD at the end of her name. This woman should be fired from her job and her supervisor should call me back because every time I try to get through to him she says “oh he didn’t call you? Well I’ll tell him”. Never receive a call. Wonder how many times this has happened to patients here.i didn’t even know what next steps I can take.

Hi Kenzie – thank you for the five-star rating!

Hi Kenzie – thank you for the five-star rating!