Mass. Eye and Ear, Balance and Vestibular Center Reviews

Mass. Eye and Ear, Balance and Vestibular Center
250 Pond St,
Braintree, MA

Mass Eye and Ear, a member of Mass General Brigham, is the country's oldest eye and ear, nose, and throat hospital. It provides ophthalmology and otolaryngology care, including eye care, for patients from New England and around the world.

The practice is based in Boston, Massachusetts. Its clinicians are leaders in their fields and handle the most complex cases. U.S. News & World Report ranks it among the best hospitals in eye care.

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A Google User

2 months ago

Ann, the woman who answers the phone is probably the rudest person I have ever met in healthcare. Tried multiple times to get in touch with her supervisor. She canceled an appointment without my consent after a I called to check the time….. claims she called me back to reschedule and left voicemails.. never received. Will not allow me to speak to her supervisor. I have now called her 4 times about this and no one else answers the phones. Whoever runs this business should seriously consider disciplinary action against this woman. I work in healthcare and never in my life been treated so poorly. I waited 3 months for the appointment and still do not have due to her refusing to basically make me one at this point. I have a referral from a doctor and she basically said well based on hearing your medical concerns that’s not something we treat… I have a referral from mass eye and ER to see this specific doctor. I didn’t realize she had MD at the end of her name. This woman should be fired from her job and her supervisor should call me back because every time I try to get through to him she says “oh he didn’t call you? Well I’ll tell him”. Never receive a call. Wonder how many times this has happened to patients here.i didn’t even know what next steps I can take.