Great hospital. The staff at and in the emergency department were very friendly and helpful. They had phone charging station in the waiting area. The place was packed, not one empty seat in the whole waiting room. There was a cafe across the hall but it was closed. They served drinks there. They initially told us it would be a 3 hour wait but turned out to be one hour and a half wait. When we got to a room, the doctor was quick and thorough. The parking was easy if you went into the right lot off storrow drive.

Worst hospital to get surgery at. They will tell you to arrive at 11am. Then tell you won’t have surgery for another 4 hours. Already anxious about surgery, and had to stop Eatting at midnight to sit here and wait longer than my actual procedure was. Get your offices together.- I understand doctors run behind. But people can communicate about delayed arrival

The clinical component is 5 star . BUT when it comes to the management side of things like scheduling , insurance authorization , caring office staff 1 star They managed to cause us untold stress and anxiety for hours the day before the complicated surgery . They couldn’t get the authorization right . And that was totally on them. Two words : SLOPPY and CARELESS. The last straw was when we got here for a 6AM surgery we were bounced to 2 PM ; then 3 hours in surgery and a 4 hour drive home out of state. VERY UNHAPPY!