Mass. Eye and Ear, Main Campus
243 Charles St,
Boston, MA

Condescending and poor care. Both ophthalmologists I saw did not care about me or my health issue. I was treated poorly enough that I cried at my appointment. They didn’t even try to help treat my issue. Go literally anywhere else if you are having an issue with your eye health. Waste of time money and emotions

I went to er for loss of vision. Ultrasound picked up an abnormality. Mass eye ear was consulted and suggested for follow up in a week I drove 2 hours 40 minutes for the expertise To he girl that gave field of view test plus 2 others, didn’t know how to use the machines The doctor asked me if I’d had before because I did so well I told her I had 5 years of extensive eye car post tbi My exam fell short I had more experience than the people giving the exam I’m having trouble with cataracts but I have to go to their clinic before I can be referred to cataracts We ruled out a tear Why are you making me go to a clinic for a rear I don’t have Probably won’t have Medical fraud

There aren’t words in any language appropriate enough to express how outstanding the strabismus specialist team are at what they do and how they do it. Every single person involved, from Ollie, the nurses’ assistant, to Dr. Cestari, who performed my surgery, was not just good at what they do but spectacular. To: Julie (nurse) Ollie (nurses’ assistant) Pauline (nurse) Dr. Sunjara (anesthesiologist) Myra (nurse) Ellen (nurse) Nora (nurse) Dr. Dean Cestari (MD surgeon and specialist) Dr. Grace Baldwin (MD) I thank you, so much, from the bottom of my heart. I am a person who is terrible with names and faces but I will never forget yours, how you cared for me and what you've done. You changed my life. Thank you. I cannot recommend this team or facility enough. You will be in the best of hands.

I see a provider at the Nashua NH facility. Although I am very happy with my provider their scheduling system stinks. One cannot contact the Nashua office directly. I needed to reschedule an appointment, so I called the main number and pressed the option to schedule. I got someone who took my information and said someone from scheduling would get back to me. So the option to schedule doesn’t get you to scheduling. 24 hours later I missed a call from them because I was in the shower, so I called back and was told someone from scheduling would contact me sometime. Still waiting. And I need to be seen soon.

Review: 1. With over 80 million views and ranking in the top percent of Google Reviewers worldwide, I know excellent service when I encounter it. Every so often, however, I come across someone who exceeds excellent at the highest level. I want everyone at Massachusetts General Hospital to know that one of the most outstanding customer service professionals I have ever met is Elizabeth Monzer in Pediatric ENT for Dr. Keamy. Her steadfast help, genuine concern, and extraordinary effort to help schedule surgery for my two-year-old daughter merits the highest recognition, praise, and frankly, an award and raise! Liz, keep up the outstanding work and care you provide patients and families. People like you are truly one of a kind! Thank you 🩷 Review 2. I'll keep this review short and to the point. Some people are just overall amazing human beings regardless of their job title or status. People that will help, not because they're getting paid to, not because they're told to, and not because they have to help. Instead, some people help out of the goodness and pure kindness of their heart. Sarah Olander, LICSW, at Mass Eye and Ear is one of those people. She should be recognized for her outstanding care and the extraordinary assistance that she provided me in a extreme time of need. Thank you Sarah, again! You're awesome!!! 👌

I am visiting from out of town on business (former local guy). I woke up with blockage in my right ear and was seen quickly at MEE I. I was treated with the utmost respect by a young nurse practitioner. She was a total sweetheart and a lot of fun. Then again I'm an hour long patient. although there was some pressure and discomfort during my treatment I'm not a screamer. I saw her for what she was a hard-working confident young nurse practitioner. This is the first time I've been out of town and had to make a sick call and I was so glad to hear that they gladly accepted Kaiser Permanente. I pull up in Boston and I started my career here. I shared my story about a drunken mall Santa Claus story on the Orange Line enroute to Malden Center. "Daddy. Daddy Santa smells like stale whiskey and broken dreams. after a day of dealing with the indigent angry population. she appreciated a good laugh.

Never in my life have I ever experienced a headache trying to park as well as valet my car to get to my appointment. Arrived at hospital over an hour early for appointment & still never made it! Every parking garage in the vicinity of the hospital does not validate parking & I refuse to keep paying $50 each time I come here . Valet also refused to park my car & told me to go back around the building ! There should be no reason it is this difficult to get into that damn hospital. I will never ever be back to this location

My experience with Dr. Dean Cestari and his team was outstanding from start to finish. I underwent corrective eye surgery and was truly impressed by the level of care, compassion, and professionalism I received. Dr. Cestari explained the entire procedure thoroughly, which eased any anxiety I had going in. I’m a performing musician and had a show only five days post-surgery — the healing was quick and clean, with minimal redness, which speaks to both his skill and attentiveness. I couldn’t be happier with the results or the experience. Easily one of the best doctors I’ve ever worked with. Highly recommend.

I have been going to Ma Eye since 2011. I have the best surgeons in the world, and everyone from the parking attendants to surgeons have a great attitude, know how to listen, and are pleasant and efficient. I am so thankful I live within 2 hours of this hospital.

I've been followed at MEEI for the last couple years due to chronic ear issues. My experience has been spectacular across the board. Both my trips to the ED were incredibly simple. Short waits, friendly staff, incredibly prompt nurses. My luck with ED providers has also been nothing short of spectacular. Dr. David and NP Alexa were the ones I've seen in the ED and both were fantastic. For surgical purposes and follow up I've been seen by Dr. Jung in Otology who is equally great. My only complaints (and that word may be a stretch) are the parking situation is abhorrent and the occasional wait for follow up appointments. Not exactly unexpected circumstances when it comes to a Boston specialty facility though. Overall cannot recommend them enough. I'll keep traveling the hour plus for exceptional care

4 hour waiting time at the ER, then what's the point of ER being "Emergency". I'm suffering here, this is ridiculous!!! If I could I would give them negative stars.

I've literally been to this hospital twice in my life. Both for LASIK procedures. Ever since I was a teenager i had had bad eye sight. I couldn't see far. In HS I wore glasses but glasses weren't sustainable long term. When I got to …

This is a review of the Mass Brigham Eye and Ear billing department only. My wife and I are both senior citizens on Medicare with a Medigap supplementary insurance. …

I recently had sinus surgery and I was very very impressed with the high level of care throughout the whole staff ! They really helped make me feel comfortable and the level knowledge by everyone was just outstanding! It felt so professional and I felt in such good hands it had me in awe!!! ( I was very nervous) Dr.Holbrook and his staff are absolutely amazing

Horribly located. If you need to drive there, you'll need to valet park for $18 (there might be other options when there isn't infinite construction going on there, but I was given no other choice and not told this ahead of time). The valet …

Had a bad chalazion and wanted to get it drained late on a Saturday night. Called and explicitly asked if they were able to drain this on Saturday night when I came in and was told yes. When I got there the doctor said that department was …

I love this place! Dr Hadlock and her team are very energetic and very knowledgeable! Today was just the consolation but being there inspired me and gave me some much needed hope and confidence. I really can't wait to get my procedure's done. Highly recommend! Let me say that again, highly recommended! I've spoken to others who have Dr Hadlock in the past. They all have nothing but great and inspiring words on her behalf. I'm very lucky to have met with her and her team.

Worst hospital to get surgery at. They will tell you to arrive at 11am. Then tell you won’t have surgery for another 4 hours. Already anxious about surgery, and had to stop Eatting at midnight to sit here and wait longer than my actual procedure was. Get your offices together.- I understand doctors run behind. But people can communicate about delayed arrival

I came to the Mass Eye and Ear Emergency Department in a lot of pain and anxiety, not knowing what was wrong with my eye. Despite a long wait, seeing Dr. Michael Berry made it completely worth it. He was incredibly attentive, thorough, and kind — the kind of doctor who makes you feel truly cared for, not just seen. He took the time to examine me carefully, explained everything clearly, and his calm, gentle manner instantly put me at ease. Dr. Berry is a rare gem. I left feeling reassured and well taken care of. Thank you, Dr. Berry!

TL:DR Great people but understaffed and not enough rooms. Visit 1: Even if you clearly have eye problem where a bone might poke your eye (thankfully was okay) and they think you have a concussion you will still wait hours between triage and being seen. I’ve been asked about billing twice and only triaged. People have been waiting here for hours. Im supposed to have a cat scan. Will probably have it next week at this rate. A long ER wait. Even the people who clearly need to be seen with asap are waiting long times. At least the staff are nice. But really need more of them. Visit 2: Came for a 10:40 appointment. Been here for two hours and still waiting. One doctor who has an overfilled waiting room. Where is the funding for this place? I feel line this is a half functioning rural hospital rather than the premier eye and ear hospital for one of the medical capitals of the world.

Had an appointment with Dr ABdul Aziz and had a follow up question and was swiftly dismissed. My question was about something that was discussed at my decent appointment. Very irresponsible and unprofessional of the people she has fielding her emails. HOW is a patient not allowed any semblance of follow-up care? 0 out of 10 for ease of scheduling, care for patients, and for overall experience at a BOSTON hospital. The doctors don't CARE. they are extremely dismissive. Go anywhere else for a doctor that actually cares about your well being. The doctors in otology are the most uncaring people. Why am i finding myself pleading with her receptionist valeria to allow a question to get through to dr abdul aziz? It’s a simple question based on most recent visit 1 1/2 weeks ago. It’s impossible with these docs. Anyone that says hospitals and doctors are great in Massachusetts, why are the reviews so bad for mass eye and ear?? This is a perfect example.

I would give this emergency room 0 rating if it’s possible. Its registration staff is so rude and lack empathy. They don’t care if patient is child with eye injury. I waited for more than an hour without even hearing back for triage. Had to leave for Boston Children’s Hospital in uber with my child who was not able to hear pain in his eye but this people never cared.

My mom lost her Cochlear implant a week ago - this staff has failed to return calls and have lied to customer support staff at MA eye and ear saying they have called me. I have called multiple times a day, every day for a week now. They are …

Came down from Maine for an appointment was my first time here. Everyone was very nice. The parking lot was a little tricky if you don’t know what lane to be it. It was a great outcome would go back again if I need too

Great hospital. The staff at and in the emergency department were very friendly and helpful. They had phone charging station in the waiting area. The place was packed, not one empty seat in the whole waiting room. There was a cafe across the hall but it was closed. They served drinks there. They initially told us it would be a 3 hour wait but turned out to be one hour and a half wait. When we got to a room, the doctor was quick and thorough. The parking was easy if you went into the right lot off storrow drive.

I’ve seen two eye specialists/surgeons at MEEI in the last year, for different issues. I have severe trauma-induced medical anxiety (specifically, fear of anesthesia) and neither of these providers had a whole lot of sympathy or compassion …

I've been a patient of Dr Matthew Naunheim's, laryngologist, for almost 5 years. He is a wonderful physician. Very knowledgeable, great personality and is always on time. I feel very lucky to have such a great doctor and the care is Top notch! I would give him 10 stars if I could

Mass Eye and Ear has been there for me since I first came into their ER either what turned out to be a very dangerous form of glaucoma. A week later, when my blurry vision wasn’t going away, I went back to the ER and was told I may have retinal attachment. The next morning, at 10 am on a Saturday, Dr Vavvas the head of the Retina department came over to the hospital, introduced himself to me with a smile and a warm handshake, and proceeded with his colleagues to perform a partial vitrectomy. I owe my sight to Mass Eye and Ear. Five stars.

The clinical component is 5 star . BUT when it comes to the management side of things like scheduling , insurance authorization , caring office staff 1 star They managed to cause us untold stress and anxiety for hours the day before the complicated surgery . They couldn’t get the authorization right . And that was totally on them. Two words : SLOPPY and CARELESS. The last straw was when we got here for a 6AM surgery we were bounced to 2 PM ; then 3 hours in surgery and a 4 hour drive home out of state. VERY UNHAPPY!

Shout out to chef Aaron Passley in the cafeteria. "You're the architect and I built it!" I had such a fabulous lunch last month that I came back to him. Kind, talented, and enthusiastic. Thank you Mass Eye & Ear for finding great staff all around!

To say I’m blown away by the treatment and care I’ve received at MEE, is an understatement. Sadly, treatment wasn’t an option in NY so I was referred out to see Dr. Daniel Lee for many years of ear issues. During my initial visit with Dr. …

I came in for an acute issue. I saw a doctor pretty quickly (after about an hour) and had labs and imaging done two hours after that. But the imaging came back, the problem was still not diagnosed, and shift change occurred. The doctor on the new shift discharged me over my objections/concerns that the problem was not diagnosed and that I was still in pain. I had no option to appeal. They suggested I follow up with a primary care physician even after I reminded them that person sent me to the ER. Overall - it was a positive experience up until the sudden discharge and lack of diagnosis. I will try a different hospital next time and hope for better care.