Matthias Helfrich Jr, OD
1027 E Broad St,
Elyria, OH

Nice staff, just wished they had a reasonable amount of contacts in stock! Even if they had some trial ones in case of emergencies so you didn’t always have to wait a week!

I went there about 4 weeks ago to get glasses and still waiting on him? It's excuse after excuse after excuse. First they told me the Frames were on back order. Next excuse was they couldn't get that colored frame. So I told them just give me whatever color they had. Call back a week later and they told me those frames around back order. Then I asked him if they could just switch the lenses in my glasses, and they don't even have lenses.

I've been going here for several years, had eye exams by both Dr Helfrich Sr & Jr. Both doctors and all of their staff are great!

Don’t waste your time with this place!! They don’t answer the phone & when they do you’re told their system is down & they’ll call you back, which they never do. Apparently if you have a family larger than 2 you can’t get same day appointments which is real stupid and inconvenient. What a joke

I like the doctor Matt jr however the front desk staff didn’t explain my bill and getting a bill 7 months later ? Hmmm I work at an office that we do our billing monthly ! And it’s a medical dental office / the billing who ever does it.? And asked for a print out all I paid out of pocket (never saw it ) but love the dr !!

Dr. Helfrich is very sweet man. (Is he married?)

Worse experience every! Took 5 weeks to get glasses with the excuse from staff that it was lab issue. Took 7 weeks to get sunglasses with same excuse. Wasn't until after several calls and a request of my money back did I finally get them the next day, very convenient! Now that I have them, I can't see any small print with my bifocals. I'm sure that was my great exam that consisted of just reading lines on the wall. Do yourself and your eyes a favor and go anywhere else!

This is my optometrist and I've gotten two pairs of glasses from them and I'm very happy with them. And if they're reading this, Becky is awesome. See you next time.

This place is great nice place to go to

One of the only places that take medicaid insurance types so many of us have no choice, but even when I pay them out of pocket whatever they charge for other options and for stronger lenses, the lenses are still crap. The frames were always OK but the cleaning cloths given to us for wiping lenses scratches the cheap plastic lenses, so I'm going elsewhere and pay way more to get Zeiss quality lenses because I'm sick and tired of not being able to see. I'm dainty and easy on things but still, the first time I wipe my new lenses, I always get scratches, for years now. Not dealing with it anymore. While I appreciate the owner/Dr for providing for poor people, I just can't deal with having such poor quality lenses. I will use my whole monthly pay to get better glasses somewhere else. Idc anymore.