First time here. I got here on time for my appointment scheduled for 1pm. At 1:25p I still wasn’t seen or spoken to other than when I checked in. I had to get back to work. As I walked up to the front desk to let them know I was leaving is when I noticed the “please be patient with us” sign. I felt bad but also think that the information about starting a new system and having 2 brand new employees should have been verbally passed on to patients checking in. I had no time to wait and could have rescheduled ASAP instead of sitting there for almost 30 minutes. Also all of the lights are off in the waiting room, and it’s already an uninviting atmosphere. It was really wierd. I’ll be going somewhere else that’s quicker and has better customer service.

As another reviewer mentioned, the doctor and technicians were kind and very likeable. The billing and costs were terrible. I paid a co-pay when I walked in for my appointment. I did not receive a new prescription when leaving, and upon calling back to get that sorted out I was billed again. When I went back into the office to pick it up, I was billed for a third time. Total costs, with a good health insurance plan, came out to over $130 for one routine eye exam for glasses and contacts.

I spent 15 minutes on hold yesterday (March 3, 2022) with no one getting back to me. Today, I spent another 15 minutes on hold. Just as I was about to hang up, someone finally answered and bluntly told me that my insurance would not be accepted. With customer service like this, I do not see how Dr. McCoy has stayed in business.