McCoy Vision Center
100A Providence Main St NW Ste1E,
Huntsville, AL

My experiences at McCoy Vision have all been excellent. The staff, from the clerical to the doctors, have treated me well, and they are very knowledgeable. My appointment times are honored, and I don't have to wait very long before getting treated. I can only think of one time when they were backed up, and I had to wait a little longer, but it was not bad, and it's not the norm. I highly recommend McCoy Vision.

Love this place! Everyone is so friendly and helpful. I completely trust them treating my glaucoma. I feel like when I leave I am well informed with my treatment plan. Since becoming a patient I have always been able to get in and out of my appointment in a timely manner. I would recommend McCoy Vision to anyone.

Outstanding, from the first phone call until I walked out after my appointment I was very satisfied. The lady at the front desk was very professional and very courteous. All the nurses and associates were great and made me feel at ease. The Doctor was really great and understood my eye concerns. I would definitely recommend this place to everyone.

I spent 15 minutes on hold yesterday (March 3, 2022) with no one getting back to me. Today, I spent another 15 minutes on hold. Just as I was about to hang up, someone finally answered and bluntly told me that my insurance would not be accepted. With customer service like this, I do not see how Dr. McCoy has stayed in business.

First time here. I got here on time for my appointment scheduled for 1pm. At 1:25p I still wasn’t seen or spoken to other than when I checked in. I had to get back to work. As I walked up to the front desk to let them know I was leaving is when I noticed the “please be patient with us” sign. I felt bad but also think that the information about starting a new system and having 2 brand new employees should have been verbally passed on to patients checking in. I had no time to wait and could have rescheduled ASAP instead of sitting there for almost 30 minutes. Also all of the lights are off in the waiting room, and it’s already an uninviting atmosphere. It was really wierd. I’ll be going somewhere else that’s quicker and has better customer service.

As another reviewer mentioned, the doctor and technicians were kind and very likeable. The billing and costs were terrible. I paid a co-pay when I walked in for my appointment. I did not receive a new prescription when leaving, and upon calling back to get that sorted out I was billed again. When I went back into the office to pick it up, I was billed for a third time. Total costs, with a good health insurance plan, came out to over $130 for one routine eye exam for glasses and contacts.