Medical Center Eye Clinic
655 Medical Center Dr NE,
Salem, OR

Adam Shupe is a great doctor. He was great with my young son, my father and myself. Went there for a couple of years with no issue. On my last appointment however, my insurance had changed. When I called to make the appointment, I was told they couldn't even schedule the appointment before verifying insurance. So I provided the new information, she verified it was in network and scheduled the appointment. I showed up, provided a copy of my insurance, and still was not notified of any issue. A few weeks after the appointment, I received a bill for almost $300! When I called and asked why, I was then told they didn't take my insurance and that is why I received the bill. Absolutely incompetent and ridiculous. After several months of arguing they finally offered me a 20% discount to compensate me for my troubles. Will never go back there again.

I was referred by my doctor to this clinic I got a call from them and a Mail for an appointment at 10/18/23 at 7:40am. Today I went to My appointment, I checked in, but the receptionist couldn't find me in the system I took my mail with my appointment card 15 later another,Lady came in and talked to me and told me the she forgot to saved my appointment on the system they scheduled me an appointment for the next week instead. I took the day off work for this appointment it was very inconvenient for me and a really bad first time experience .

I had a very positive experience at my eye appointment yesterday! All the staff were very friendly and helpful from checking in to checking out! Dr. Kwong was very thorough and I felt like he explained things on my level and he asked several times if I had any questions. I will definitely be coming back in the future, and bringing my husband!