Medical Vision Technology
,
Sacramento, CA

So far I've had a great experience at this opticians office. Keep in mind this is not the optometry's office. The optometrist is located across the hallway with the ophthalmologist. I had a wonderful experience with Dr Grand, who is the optometrist. Really took his time to resolve my vision health issues with me. This is for the optical department. Excellent customer service. So far this is the best optical and optometrist office I've been to in many years. I've had horrible experiences elsewhere where people were rude and pushy. I worked with Jorge, an optician. Off the bat, when I first met him he gave me a printout on my prescription without my asking. He told me just in case I wanted to go elsewhere and get glasses. Most optical departments will not do that because they want you to purchase glasses with them. I probably tried on over a hundred frames And he was very patient working with me until I found just the right pair. Hopefully it'll work out when they come in. Trust me this place provides great service. Ask for Jorge.

It’s not hyperbole to say this is the worst vision practice I’ve ever been to. The first words Dr. Peabody said when he entered the exam room was “Your vision missed the mark.” I had to ask him to elaborate, and he became rather annoyed. My vision isn’t great, and I was expecting a bit more knowledge and professionalism. I wish I hadn’t wasted time filling out the medical history paperwork, which they sent me in the mail and clearly didn’t read. I have a complicated history with my eyesight, which I explained to the receptionist over the phone. She recommended Dr. Peabody, and he was a huge disappointment. The nurse was also incredibly unhelpful. They say they have an automated appointment reminder system, but I never got a reminder. Thank goodness I set one on my phone. It doesn’t take 20/20 vision to see that this practice is subpar. A horrendous experience.

Please get better about answering the phone. Or have set hours when we can make appointments by phone. Since every time I can always have to call so many times it is annoying to even be able to speak with someone. I love Dr. Tracy. Hope that this phone thing gets better. Make it easier for people to call please.