Melchert Eye Care
12750 W Capitol Dr,
Brookfield, WI

Perfect balance of friendliness, professionalism, and skill in all areas - from the actual exam to figuring out my insurance. Cutting edge equipment. I recommend them totally and without reservation.

I had a catastrophic structural failure on my current set of glasses (managed to sleep on them) so I called Melchert in a blind panic this morning as they were the closest hit on Google Maps. After asking him for some emergency surgery, the office manager was friendly and told me to stop on by. Even though I didn't purchase the glasses from them, they fixed me up, cleaned them off, and sent me on my way for no charge with a free bottle of cleaner and an optical cloth. I'm overdue for my annual eye exam, so I've scheduled it with them instead of just going back to a big chain like I normally do. Refreshing customer service.

Update on my previous review. I went into Melchert Eye Care today to pick up glasses that I ordered and was greeted upon entering and informed I would be seen shortly. As I was waiting Dr. Melchert appeared with a warm greeting, handshake, smile and great eye contact. He assisted me with retrieving the glasses, fitting and provided me with care items. This visit was enjoyable and a redemption to the previous visit. Thank you Lynn and Dr. Melchert.