Mercyhealth Vision Center - Perryville
3401 N Perryville Rd,
Rockford, IL

From the front desk ladies, to the tech, to the optometrist himself Dr johnson and of course the lady who helped my son pick his glasses in the optical shop everyone was fantastic and a pleasure to meet.

Great place.

Why is it the people on the phone don't help.Is it really closed down? Why can't I get my glasses? I have yet to see such a place. Oh ya.I can't see.they won't give me my g)assses.

Terrible customer service. My fiancé ordered glasses from them and got the run around every time he called to check on his order, finally he stopped in over 2 months later to find out they "hadn't ordered them yet" and his prescription was expired. If you can avoid this place, please do.

Overall had a great experience with Dr Johnson’s office. Certainly 5 stars for the staff. But the billing side of things is a nightmare. Patients please note if you have MERCYCARE insurance - be extremely careful going here as they will not cover any part of a simple routine eye exam or contact lens fitting. Although this is a Mercy facility they do not accept Mercycare insurance. I spoke with the insurance representative after receiving a $500 bill for a routine preventative eye exam and contact lens fitting, they confirmed that under their policy they do not cover any of the eye exam for Mercy care. Although it was a good experience with the physician team, I would caution anyone with Mercycare insurance from utilizing this Mercy optometry service unless you are fine with paying hundreds or thousands of dollars out-of-pocket.