They took from me $1800 for scleral lens (buying + fitting), then scheduled me for a wrong appointment after waiting for a long time which supposed to be for fitting and told me sorry we don’t have your lens. I had to try to fit a new appointment in my busy schedule then they told me I passed the window for a refund! Later after finally trying my lens which didn’t work out, they said sorry we can’t refund you, here is $200 credit! Literally the entire process is to milk your money when you still have the same visual problems. That was two months of rents I scarified to help my visual problems. I called, I emailed, I tried everything possible. But their attitude wasn’t creating any space to hear from their patients. Their reply to my email shows they actually didn’t even read it throughly. Stay away.

Just impossible to get anyone on the phone to answer questions or help with scheduling. After waiting on hold for a long time, you are forced to disconnect or leave a voice message but no one ever returns the call. I've called several time over the last few days and at different times on the same day and no dice. Super aggravating that I got fitted for contacts and couldn't have them shipped to my house. Instead, they're at the eye center but I can't get an appointment to pick them up or get ordering info so I can have some for an upcoming trip. Once you're in the door, the staff is perfectly competent but just not worth the struggle.

I came in specifically for a *contact lens* exam. When I got into the exam room, the person doing my exam told me that they couldn't do a contact exam because I didn't have my old contacts. I was NOT notified to bring in a pair of old contacts or my previous prescription. I have never had a contact exam where I had to do this. It doesn't even really make sense. What if I was a patient who never had contacts before? I was taken off guard and consented to the glasses exam anyway because the person doing my exam was nice and made it seem like it wasn't a big deal. The appointment ended up taking 1.5 hours total because there were so many tests that were done - including getting my eyes dilated. The more I think about this, the more upset I feel. Usually when you get your eyes dilated, they tell you beforehand or have you sign a consent form to let you know the precautions you need to take. I had to drive myself home afterward and my eyes were blurry the rest of the day. I paid for the exam, received a very non-helpful prescription for glasses, and had sensitive eyes the rest of the day. I did not receive the service that I made an appointment for and left feeling like I had paid to be "practiced" on. I took an afternoon off of work to come in and will most likely not come here again. I also didn't see a place for client feedback, so I'm posting my review here.