Miamisburg Vision Care
340 Alexandersville Rd,
Miamisburg, OH

I had my yearly exam scheduled for contacts and glasses. I was called a week before my appointment and told that the doctor thought I may be a good candidate for a different brand of contact lenses and that if I could change my appointment to the week that the contact rep was there I would get 6 months of free contacts. No strings attached. I went to my appointment, was given the different brand of contacts to try (one pair), told to call back in a couple weeks to let her know if they feel good. I ordered glasses, waited 2 weeks / after the Thanksgiving Holiday and called and left a message asking to go ahead with the 6 months of contacts. No call was returned. I called again and left another message asking to check on the status of my glasses and to have my contact prescription emailed to me because I thought I was getting 6 months of free contacts, I received a vm back letting me know my glasses would be in within the next day or 2 and I would get another phone call to schedule, they did not address the contacts request to email the prescription. I replied to all the emails I received about my visit, and emailed from the website, again asking for my prescription to be emailed and that apparently I am not getting 6 months in free contacts. No emails were responded to. When I spoke to the woman that called to schedule my glasses pick up appointment she told me she would email the contact prescription to me, said it was from a third party and gave me the name, read back my email address and I never received the prescription! Checked ALL email folders and it wasn't there. Sent ANOTHER email, never got a response. Went in to pickup my glasses. Everything went great, asked for a print out of my prescription, no questions asked she printed it out for me. I am guessing the business got a kick back from the vendor for seeing me at my appointment, I changed my schedule around for you, and I was LIED to about 6 months of contacts for FREE. Then completely ignored when I just wanted my prescription for the exam I paid for over a month ago so I could take my business elsewhere. I won't be back.

I've been going here for years and always have a positive experience. Dr. David Anderson is the nicest most down to earth and compassionate doctor ever! He remembers you and your history and that's hard to find.

Been going to this practice for 30+ some years! They have always taken very good care of me. Dr. Basinger is the best! I would always recommend their office to anyone looking for a new place to go.