Michelle Yao MD
Mineola, NY

I had not been to the office since the virus shut down began. I was very impressed with the procedures in place to address the virus. It was also much first time seeing Dr Yao and was very impressed her professionalism and patient concern. She fully explained the next steps we will be taking to address my cataract surgery. She took her time to make sure all of my questions were answered and an concerns I had were addressed. I would recommend her to my family and friends.

Worst experience ever with any physician I've ever known. My mom saw Dr. Michelle Yao for an eye procedure, and she gave her no verbal directions for aftercare. Instead, she handed her some sheets of paper not even related to her procedure. Mom had some complications a few days later, and we called Dr. Yao 4 or 5 times over the course of a week, and neither she nor her office ever returned our calls. The final attempt at calling I used the emergency option to press 1, and the best the staff could do was keep me on hold 15 minutes then asked me for a good return call number. I never received a call back, therefore I was forced to take mom to urgent care, who recommended an emergency visit to an ophthalmologist THAT night. All because Dr. Yao would not return my call even on an emergency basis. I blame the staff and management of OCLI, in addition to Dr. Yao, for their lack of care, empathy, compassion, concern and downright inefficiency. Clearly, OCLI is a business model that focuses solely on the bottom line and how many patients they can book for procedures in their eye mill. I canceled our follow up appointment as well as a future surgical procedure. This was a miserable experience that caused us undue stress, anxiety and major inconvenience for mom who is 88 years old.

she and her surgical coordinators are the worst never have I had such a horrible experience with Dr.Yao and her staff