The office was very busy, but I didn't have to wait long for my appointment. The staff was very friendly and efficient. I would like to have had a little more time with the doctor, but he obviously had to deal with a heavy schedule that day. I appreciate the remedies that he gave me for my dry eyes. A day later they are already doing better. I appreciate the friendliness and efficiency of this office. They are truly an asset to the Williamsburg community.

The staff are great. Doctor Davis is fabulous. The waiting room is ample. Reception is the exception. The staff at reception are lovely, but they’re is no one to receive you when you come in and face the dim, randomly cluttered reception counter. Then someone might call out to you to come around to the little cubicles where your record will be found and your arrival (and departure) noted. There’s a chair, but you face the backs of two computer screens and it’s really irritating. I stand so I can see (isn’t that what my visit is all about anyway?) and so the staff can see me, a person, not just a bunch of data.

Zero star rating. For an 1145 am appointment, I was seen by the doctor (Dr. Brown) at 130 pm. I was a Dr Norlund patient since 2017. This clinic told me they didn't have his notes. I had to tell them the reason I was being seen. My visit with the doctor was less than ten minutes. She told me that I can start coming in once a year now. I will be searching for a new eye doctor... One who will make me feel like I matter and that my concerns are valid.