Laura

This place was ok to start off with. But recently they have done a horrible job. Contacts take for ever to come in and when they finally do they mark your account as they notified you when they never did. I had a credit coming to me because they over charged me and when I asked for the remainder to be sent to me they came up with all excuses of not charging me right and that all the credit went back to them. They do not know how to properly submit a correct form to the insurance.

Mallorie Ables

The worst eye Dr experience of my life. I was seeing Dr. Ellingson before she retired last fall. They got a new Dr who was not certified through eye med and said I could see her but would have to pay out of pocket. I waited 6 MONTHS and was still unable to be seen by her because she wasn't approved through eye med so I had to switch offices. On the day of my appointment at the new office, I was told my appointment had been cancelled because the Dr was out for the day and needed to reschedule. Mind you I have been out of contacts for 7 months at that point and am wearing an old pair of glasses. I finally get seen by the Dr and she gave me a new pair of contacts to try because they were out of stock on my brand and they did not work for my eyes. She said if they didn't work then they would order my correct brand. So I called and let them know I needed my old brand and they said they would order them for me. Here we are, a month out from my appointment and I've tried calling, left 2 voicemails and they will not return my call. I still don't have my contacts and it has been 8 months!! I will NEVER be back to a Midwest eye consultants office ever again!!!!

Tiffany Ingram

I gave this place so many tries! The waiting room staff are friendly in person, but will never answer your phone calls or call you back. This has happened to me on four separate occasions. The doctors who do all the basic eye checking have a ton of attitude and are rude, not professional at all. The eye doctor himself rescheduled on me 3x, I ran out of contacts in the meantime! And don't even get me started on ordering contacts through this company. The amount of times they just didn't place the order, so I'm literally waiting 2 months for my contacts only to find out they never even ordered them but still charged me. Multiple times they have over charged me as well. I will never go back, horrible disorganized place.