Midwest Eye Consultants
328 S Main St,
Mishawaka, IN

Horrible experience! I had an eye exam done 9/2022 and had glasses ordered at that appointment. The glasses took MONTHS to come in and there was little to no communication from the staff (unless I called). Once I finally got the glasses, I tried them on at the business and immediately could tell the prescription was wrong. I mentioned that to the staff and they explained that it could take time to adjust and to try them out for a week. I tried my best to wear them as much as I could but I could barely see (way worse than my vision without glasses) and I drive for my job… I went back a week later to tell them and they were upset I didn’t make an appointment… to tell them my prescription was not right… they scheduled me to see the doctor the next week to recheck my prescription. When I came in for that appointment, they told me that I must have called in to their after hours customer support because whoever scheduled it accidentally scheduled it as a different kind of appointment (not to see the doctor). The woman who was saying this is the same person that scheduled the appointment… they said they would see if they could “squeeze” me in but couldn’t make any promises. They ended up seeing me and the doctor determined that my prescription needed to change due to my prescription being different when my eyes are dilated versus not dilated. I had them order the correct prescription at that appointment. It took several MONTHS later to get the glasses in. Again, no communication, no updates, nothing. I had to call to get anything. When the glasses finally came in, I tried them on and STILL had trouble seeing through them. I tried them for weeks and still had trouble seeing. I took them in again to have the prescription adjusted. It has been several months now and I just called to get an update and the girl said she didn’t know and the person who was “helping” me in the past no longer works there. It has been a total of 9 MONTHS to get my glasses and I still don’t have them. There have been so many other instances that were upsetting but at this point, I just want my glasses and to never go here again.

Dr. Faust and his staff is very friendly and amazing. The welcoming of walking into the office you can tell everyone works well together and proficiently. Dr. Faust was very informative in the visit and honest. When receiving optics the lady helping me was also informative and helpful in helping me choose something affordable and optic options that worked best for me. I give them 5 stars because I literally have no complaints. Everyone was nice and friendly.

I really enjoy the team here. They are very professional and personable. I have been going to them for almost 8 months now and have never had a visit where I felt dissatisfied. Dr. Faust is really great with making sure you understand what is needed to have optimal eye health. They do require you to wear a mask as of the time of this review. They are located directly next to a railroad track, so I would suggest coming in from the north to arrive for your appointment. They are also located next to the bus depot, so if you are taking public transportation, that would make this eye care center the most accessable in the area.