Midwest Eye Consultants
3542 Navarre Ave,
Oregon, OH

Very Unprofessional! The care I received was excellent, However, They are the worst run place I have ever encountered. I've requested multiple times to have my exam results sent to my PCP, Time & Time again it wasn't NEVER DONE. I had to call several times since they don't answer the phone, To request my results to be forwarded to my PCP. After a week they decided to call me at 6:30pm and lied to me several times! After this I will be taking my business elsewhere.

The ladies running the front desk and insurance part of everything over charged me money out my pocket . Then argued with us like we were in the wrong . Very unprofessional. Lost us 4 patients as customers .

The service provided to patients who are there is great. Staff is friendly and will answer questions you have. My issues with this place is one, they dont tell you when ordering your glasses if they are on back order. Then two, they rarely answer there phone and dont respond to voicemails. They said the standard turn around time.for glasses was 3 weeks. No issue, I get it. 3 weeks went by and I called for an update. Twice I got no answer and left voicemails both times. 3 days later, I get a text message saying our glasses arrived. When I arrived, only one of my two pairs arrived and the only pair for my wife. The lady at the front wasnt sure on any information regarding my glasses, and said she would have the person who runs the vlasses portion call me the next day. Understandable, if your not involved with that side of things beyond retrieving them when customers arrive. Another two days go by and I have no call from this person. I then call only to halear the voicemail tone. Annoyed and knowing they dont return them, I decided to keep calling until they answered. After a third time they finally do, and I explain my needs. The lady then goes to find out my glasses were on backorder and the frames jjst arrived today. They will call when they get an update. A week later, i get a message saying my "portal" was updated. I attemped to log on, having never made an account before. I follow the prompts and the emails do not work for logging on or creating an account. I then proceed to try to call and ask if the glasses arrived. Well, as you can guess, no one will answer the phone.