Convenient location and friendly staff. Would suggest that if the scheduled provider is behind with their appointments, let the patient know on checkin. People don't mind waiting as much if they know why they won't be seen at their appoiment time.

Very competent and knowledgeable staff. Dr. Heilmann is excellent. Emily the person who checked patient history, tested my vision and other pre Dr. Screening was also excellent. All very professional.

agoThe care I received from Dr. Heilman was first rate. However the entire unskilled workforce at Prospect Ave are inept and rude. Phone calls are unanswered, messages are not returned. AVOID OPTICAL! They stand out as fumbling idiots among a host of contenders. I purchased a experience pair of Silhouettes 5 years ago. Expensive glasses, $600 if I recall correctly. After that usage the frame broke. I brought them in for repair to be told by said fumbling idiot that the frames are no longer made and that the company representative would be contacted. Three weeks go by, two ignored voicemail went unanswered. Wait until you experience the call tree! ONLY a fumbling idiot could have come up with it. I finally gave up and retrieved my glasses. Don't be a fool, use their physicians, then take your script for contacts and glasses elsewhere.