MUSC Health Ophthalmology at Storm Eye Institute
167 Ashley Ave 4th Floor, 2nd Floor,
Charleston, SC

I’m shocked at the normalization of 2+ hour wait times. When I expressed my concerns to Dr. Perry, she responded “now that you’ve chewed us out, let’s see if we can help you,” which I also found inappropriate. I don’t think that expressing concerns regarding my experience constitutes “chewing (them) out,” I think that as the patient I should be allowed to express my concerns and feel heard, especially when the experience was largely negative. Soooo disappointed in this experience and honestly will be telling my loved ones to steer clear. I was there for almost 3 hours, 10 minutes of which were spent with the doctor. Poorly managed clinic.

Love Dr Rocha! Courteous and professional

I cant speak highly enough of the eye care i receive from the Storm Eye Institute. My team consist ofDoctor Ullian my Ophthalmologist, Dr. Tang my Retina specialist and Dr. Rocha who just fixed my cataracts. I cant imagine getting better care anywhere. All three have guided different areas of my eye health and i recommend them to anyone looking for eye care.

GOOD MORNING, TO EVERYONE VIEWING I HOPE EVERYONE IS HAVING A BLESSED DAY TODAY I SPECIFICALLY CAME IN GOOGLE TO SHARE MY EXPERIENCE AT MY DOCTORS APPOINTMENT BECAUSE BEFORE MY APPOINTMENT I USUALLY LIKE TO LOOK AT REVIEWS TO C WHAT PATIENTS HAS EXPERIENCED AND WHETHER I WOULD LIKE TO PROCEED WITH MY APPOINTMENT, WELL FIRST OFF I READ SEVERAL REVIEWS THAT WERE BAD THAT STARTED THE WORKERS, DOCTORS, THE VISIT ARE LONG OR THIS THAT AND THE OTHER WHICH IS REALLY TERRIBLE, WE GO THRU THINGS IN LIFE AND IT PAYS TO BE HONEST AND TRUTHFUL ABOUT THINGS WE GO THRU BECAUSE WE SOMETIMES DEPENDS ON EACH OTHER IN THIS WORLD AND HONESTY COUNTS. MY HEART WAS REALLY BROKEN YESTERDAY I COULD HAVE CRIED BEFORE I LEFT MY VISIT, FIRST OFF THE ENTIRE OFFICE WHOMEVER WAS THERE NURSE, DOCTOR, THE FRONT OFFICE CHECK IN AND CHECK OUT WERE BEYOND NICE FRIENDLY KIND AND MY HEART WAS HURT BECAUSE OF THE BAD THINGS I HAD READ ABOUT THE OFFICE I WAS LIKE WHAT THE HECK AS I WAS ABOUT TO LEAVE, SO I DECIDED TO ASK DIFFERENT WORKERS HAD THEY BEEN THERE A WHILE OR WHAT HAVE YOU TO C WHERE THE BAD EXPERIENCES HAD COME FROM, THOSE WORKERS HAD BEEN THERE SO🥹 BOTTOM LINE TO EVERYONE OUT THERE IF YOU ARE REFERRED TO THE STORE EYE INSTITUTE IN CHARLESTON PLEASE GO THE ENTIRE VISIT WAS GREAT THE STAFF AND ALL AND ANOTHER THING PEOPLE STATED THEY HAD TO WAIT A WHILE DURING THERE VISIT WHAT! THAT’S CRAZY, ANYWAYS I WAS IN AND OUT NO PROBLEMS WAS SO EVER GREAT EXPERIENCE LOVE LOVE EVERYONE ONE THERE WHEN YOU EXPERIENCE KINDNESS IN THE WORLD SOMETIMES IT TOUCHES YOUR HEART AND MY VISIT YESTERDAY IT TOUCHES MY HEART AND MADE ME WANT TO CRY FROM THE NICENESS. WHEN YOU HAVE DOCTORS APPOINTMENT SOMETIMES YOU NEED TO CHECK YOURSELF, YOUR ATTITUDE AND THE WAY YOU TALK TO OTHERS WE MAYBE GOING THRU THINGS IN LIFE PERSONALLY THAT DOESN’T MEAN WHEN YOU HAVE A DOCTORS APPOINTMENT BE NASTY TO THEM AND THEN GO POST THAT THE DOCTORS OFFICE NURSES, DOCTORS ETC WERE NASTY TO YOU. IM GOING THRU A LOT OF PERSONAL THINGS NOW AND NO ONE IN THAT OFFICE KNOWS THAT I HAVE GOD ON MY SIDE, WITH THAT BEING SAID TRY TO SHOW SOME KINDNESS IN YOUR DOCTORS VISIT AND PLEASE STOP POSTING NEGATIVE REMARKS ABOUT VISITS. IM SO HAPPY I KEPT MY APPOINTMENT AND I LIVE OUT OF TOWN TO COME HERE TO STORE EYE INSTITUTE FOR MY APPOINTMENT. THANK YOU ALL VERY MUCH I APPRECIATE EVERYTHING YOU ALL DID FOR ME YESTERDAY.🥹🥰🙏🏽.I HOPE EVERYONE HAVE A WONDERFUL WEEKEND

After waiting six months for an appointment, my wife showed up on time at 2:10pm. As of now 5:00 pm she is still waiting for Dr. Perry to show up and perform the visit. Not even in a third world country this could be acceptable. Completely unprofessional and inefficient way to conduct and provide medical service. MUSC should be ashamed, and step up to a modern and effective medical world!!! Why giving an appointment if the office is unable to respect it. It’s a complete disrespect to the patient, like our time is not a valuable resource. Storm eye clinic at MUSC is a disgrace!

New to this state and needed eye care since I’m Pregnant. The people making appointments are the absolute worst they don’t even try to help to squeeze you in or get you in sooner whatever appointment is “early” that’s it. I’m pretty sure that’s not how to treat patients.

1 Rescheduled my kid’s appointment, I showed them the screenshot what was initially scheduled but nobody cared. 2 Scheduled again - they cancelled a couple of days prior to the appointment. 3. Scheduled again - came to the institute and they told me the doctor is in a different location. Asked the receptionist to call and inform that we will be 15 minutes late. We rushed from one location to another and we made it, yes 15 minutes late but the doctor left “ for emergency”. It ALWAYS takes at least 1 hour to get everything tested before you actually SEE the doctor. So even if we made it on time, she wouldn’t be able to see us ??? I don’t understand. By the way, my son has Medicaid, so maybe I do understand doctor’s attitude.

I have pretty severe dry eye along with a number of other issues with my eyes including recently losing some vision out of my right eye. I saw Karen Fernandez and was extremely dissatisfied with her level of care. After coming into the room I could tell she already had her plan of care lined up, proceeded to do a basic eye exam on me, prescribed me two steroid drops, one being Restasis and said to follow-up with her in three months. Getting them to actually start the prior authorization for Restasis was an ABSOLUTE NIGHTMARE. I called in three or four times, sent multiple messages to the office and ended up having to have my insurance call them to get the PA started so I could get my medicine. It took 16 days for them to start the Prior Authorization and the only response I got from them was "it takes a few weeks to obtain the authorization from insurance." I called CVS where I was getting it filled & they gave me the phone number for MUSC to call, which they did not. I work in healthcare and know how everything works. It does not take over two weeks to get an authorization for eye drops, someone just failed to do their job correctly and did not think it was a priority. It has been over a month since I saw MUSC and have since went to a different doctor at Carolina Eye Care in Murrells Inlet because my eye problems have been significantly worse since going to MUSC and starting Restasis. I was told Restasis has been doing more damage to my eyes than anything because I do not have a tear production problem, which would have been addressed if a thorough exam was done in the first place.

Bad Experience! Ask to be here for an appointment at 2:35pm and it is 5:51pm and still waiting. 2 patients ahead of me. What a disrespect to our patients. Furthermore, the heating system is off as it is after hours, the front desk staff is gone and the waiting room is full of angry patients. Take a day off if you come here, bring your blanket and get comfortable!

I see Dr Willson who is going to be retiring this year. I see him for a few things but over all i love MUSC i never had a bad time with them i just came back from there not long ago i love Charleston wish i could live there. Overall i never had a bad experience none so i love this place.

Have been going to MUSC for years and have never had to wait for HOURS to see the doctor. Waited for over two hours to not even get an exam room and ended up having to leave because I had to work (and was still late). Rescheduled me quickly for a few days later first thing in the morning. Got there early and I still waited for hours to see the doctor!! I even had to cancel my other appointment I had later that day because I was not going to make it. No updates were given. If I would have know this before coming to these appointments, I would have asked for a referral to another office. I’m not sure what the problem is as I’ve seen many reviews talk about their long waits but it is ridiculous. I don’t plan to spend all day at a doctors office and MUSC should either communicate about this more or not overbook!

Extremely disappointing experience. Waited for 2.5 hours with my 19-month-old child, only to leave without being seen. The lack of communication and disregard for patients' time, especially for young children, is unacceptable. We decided to seek care elsewhere and rescheduled with a new provider. Unfortunately, the staff didn't seem to acknowledge or apologize for the lengthy delay. Would not recommend this practice to families with young children.

My wife had an appointment today at 2 pm to see Dr Ullian. We arrived early in case there might be a cancellation. Well that wasn’t the case we sat until 2:48 when I went to the desk to find out if there was a problem where I was told the Dr was over an hour behind. Now if you show up 10 minutes late for an appointment in most cases you have to reschedule. To be told oops we’re sorry is no excuse we should have been told when we checked in. Needless to say we left without seeing the Dr waiting over an 1 hour and 50 minutes Horrible customer service

The front desk receptionists at Storm Eye Institute (Level 1) are some of the rudest people I’ve come across. I have to come from Florence to Charleston for my son’s appointments & I always leave irritated just from how they talk to me when I first arrive. The doctors & assistants are beyond sweet though.

Great people, easy to set appt. Everything went so smooth. I am so happy with MUSC. My daughter had corrective eye surgery a month or so back. They were so great at explaining and answering all my questions! They made me feel at ease during the whole process. The Ashley Tower hospital is a great hospital.

My child has been going to storm eye institute with MUSC for quite a few years. Dr Peterseim and the other doctors that we’ve seen have been great. However, they can be quite sneaky when it comes to what you are charged/billed for, and them not telling you in advance. For instance, we live close to Columbia so we would normally go to the office closest to us. One time there were no available appointments at the closer clinic, so they asked us if we minded going to the downtown office. Well, i’d prefer not to because it was a good bit further for us to drive. However, my child was due for her appointment. So we did. Only to find out later that it was like an extra $150 just for the location. Most recently there were no available appointments with her usual provider so they asked if it was OK if they put her with another doctor. sure, everyone’s been great so far. Well her previous appointment with her typical doctor for a routine visit cost me around $112 for an “established outpatient visit”. Then I get a bill for this most recent appointment with the different doctor and was charged a total of $607. (out of pocket equaling $282). FOR A ROUTINE EYE EXAM!!! Because they put it in as a “new patient comprehensive exam”. My child is in no way a new patient to this clinic. And it was the same routine exam she’s been having for years. I contacted them and pretty much nothing was done about it. If I had known it was gonna cost that much more just to see a different doctor in the same clinic, then I would have just waited to see our normal physician. We will no longer be going to MUSC storm eye Institute.

I spent two hours waiting to see the doctor. I was there on time for my appointment. I did not make one person did act like they cared about a patient. I will not ever set foot in MUSC facility again I hope you all feel proud of yourself.

My mom love's her doctor branwell the staffs are very respectful I'm just not Familiar with the place so I get lost at time lol 😆 …

I called to check on a referral for my dad and the lady who answered the phone had an immediate terrible attitude. She didn't listen to my question and basically informed me that my dad wasn't special and they get "urgent referrals" all the time because "this is the only Neuro-opthomalogist in the state" (he's not by the way) after I asked her if the doctor had my dad's full records to make his assessment with. I told her he had had a stroke and she cut me off and started fussing at me that everyone calls in trying to get their stroke patient seen and my dad wasn't more important than anyone else. I wasn't being rude or demanding, I just wanted to see when he was scheduled for. It was awful and we will be using the other Neuro-opthomalogist in the state now bc of her behavior and the other negative reviews. I guess because the options are limited they don't mind staff that treat people like this because they know you have no choice but to use them. I've never been spoken to like that before.

Dr. Peter Tang and Clinician Mattie Long are two of the most incredible people that I’ve ever encountered in the medical profession. Both are remarkably passionate about their work, and their experience, bedside manner, and professionalism …

Waited months for a appt and then had to reschedule bc Dr wasn't going to be there and when called to reschedule had no appts for another 4 months. And the girl scheduling was very rude and short with me.. and then hung up after appointment was made..didnt say have a nice day or bye or nothing..just hung up. I think she was at home or something bc I could hear a baby in the background. Makes me wonder why this office getting negative reviews. Not a happy start on my end for sure. !!!!

I just called the office to ask if they have a neuro-opthamologist in the office so that I could schedule an appointment. The receptionist asked me my symptoms. To which she responded "that's it?" She then refused to schedule an appointment for me. She said that the doctor doesn't see patients for those symptoms. I then asked her what were the symptoms that the doctor sees, and she refused to tell me. She said " I can't tell you that information." What kind of people do they hire to answer the phone there? Ridiculous. I went on to explain to her that I have seen two opthalmologist, who have suggested I see a neuro- opthalmologist. Regardless, she refused to schedule an appointment for me, and was rude from the moment she answered the phone. Wow. I was going to ask her her name, and ask if I could speak to someone else who could better help me, but her hostilely was too much for me to continue to endure, that I felt it was best for me to just move on and hope to find a different neuro-opthamologist. One who has a professional staff who can properly handle the responsibility of appointment scheduling and has adequate communication skills to answer calls without being rude, short, secretive, and just plain ridiculous.

Sadly, this is the worst specialty care I have EVER received from a MUSC affiliate. For whatever reason, they ignored the pain management (reason for the visit,) that I was told by doctors when being discharged from the hospital. They did work me in, when they were overbooked. That's important, and they deserve credit for that The visit ended up being around 2 hours. I expected the exam to be painful, but was shocked when they declined to prescribe pain meds, for my very painful head/eye. I had to resort to contacting a patient liason, to get them to respond, after 3 days of leaving messages and waiting for call backs. When they DID bother to call, they were nice enough to give me 2 days of meds, for the 4 days I have to wait for an appointment with a doctor who WILL help. Usually, MUSC specialists, are top of the line. Not sure what plagues them, to the point they ignore a painful patient. I unfortunately cannot recommend the Storm Eye Institute, for ANY health needs. If you need help, go through your primary care, or anyone who will answer the phone. It is relevant to note that the street doors that say Storm Eye Institute, do not open. You will have to walk around. Good luck parking. If you HAVE to go, I would park in the Rutledge Tower LOT. Wish I had better things to say. This is the first negative review I have given in a LONG time. Peace and love.

We went here seeking help my son, who was in terrible pain. The wait, was about hours. They seemed competent, but told us that they would not do pain management. Even though that was THE reason why we were referred there. Very disappointed.

Staff was nice and professional. But 3 hours for a routine check-up, with 2 hours of that waiting time, is inexcusable.

We waited for over FOUR HOURS along with about a dozen other poor souls, the staff had to serve snacks on account of some were faint with hunger. WAY OVER-BOOKED! If I had known I never would have agreed to them doing my surgery, now I'm …

I called with concerning symptoms and was able to get an appointmnet for first thing the next morning. Everyone at the practice was very professional and took my concerns seriously. Dr. Ulian was very thorough in her exam , answered all my …

Had an appointment at 9:20 am.. Filled out paperwork online prior to appt day… Checked in 30 minutes early.. Doctor Say came in at 11:10.. And hour and 50 minute wait.: I asked the staff when would we see doc and they said they’d get him in …

I've had a stigmatism for 30 years I was told today I don't have one. I've had problems with my perifial vision for over a year with 4 doctors saying I have eye edema, there's been a miracle because I'm fine according to them.

Dr Eric is a good doctor I had 4 tumors and 2 cycts from both of my eyes surgery was fast in and out I am completely healed and no scars it's been a little bit over a month. I highly recommend him I was at frist a little scared but he …

This is the worst eye doctor I have ever been to. My mom had an appointment for 12:45. They skipped over us and called someone who had an appointment after us and we didn't get called to the back until 1:26. Had I not said anything to the …