MUSC Health Ophthalmology at Storm Eye Institute - East Cooper
1600 Midtown Ave,
Mt Pleasant, SC

This place is worthless. They said it would be a 45 minute wait. I waited an hour and 15 minutes and then left. I have stuff to do. I wasted 2 hours and 15 minutes of my day including driving time. I only went to this place because it is where I was referred. I waited months for this appointment and then left with nothing because of their incompetent over-scheduling. If you book more people than you can handle then you won't serve people well. It's simple.

Long waits (2 hours average) and rushed doctors. I would recommend elsewhere if possible.

Horrible scheduling. You will be waiting for hours after your scheduled appointment. Had an appointment at 8am and the doc was already 2 hours behind. This is not a one off situation. The only good thing is the free parking. I will be seeing a different provider in 2024.

Waited for entirely too long for these people. Anyone who has something nice to say about this place is either an employee or friend of. The front desk staff was unprofessional, unhelpful and quite frankly childish in making fun of people waiting. Can’t believe they’re working here. No wonder there’s a two star rating for you guys. 😂😂😂 …

My second appointment was with Dr. James Hill back in July 2021.. i remember complaining of consistent eye pain, watering and having the worse case of dry eye after 1.5 months after surgery.. He came in the room telling me that nothing was wrong with my eye and he didn’t know why I was complaining… I was sent home… everything worsened.. I kept calling to complain I was scheduled to come back about 3 weeks later.. my eyelid was pulling downwards from scar tissue causing me pain and discomfort . this whole situation made me feel so uncomfortable I felt mistreated but all in all .. after switching to a whole different practice in Columbia and 2 surgeries later I’m finally back to normal… btw Dr. Eiseman is a very helpful doctor and was willing to help.. I just went with other options..

Was not informed my doctors office that she was running 45minutes late until I arrived 15minutes before my scheduled appt. as I was directed to do so.! after half hour wait they now said doctor was running one hour late!!!!! I could not keep my appt. with these ongoing delays.Amazing how you want patients to arrive early BUT you fail to let patients now the delay AFTER they arrive. Waisted time for patients. Seeking help other ophthalmologist!!!!!!!!!

Beware of hidden "clinic fees" which totaled use $150 and were not covered by our insurance. They were not transparent about this. We will not continue to take our children here as 3 appointments per year will total $450 in these fees alone. Also, even though the provider we saw is in our network, because they are a "hospital based outpatient clinic", the cost of our child's eye exam was barely covered by our insurance vs the outpatient private practice we went to before where it was covered at almost 100%. Because they are a teaching hospital, we were there for 1.5+ hours while a resident and then the OD performed the exam, just to get slapped with excessive bills.

I wish zero stars was an option. We had an appointment within an hour of them opening and they were somehow already an hour behind. Staff is unprofessional and show they do not care about their patients and their needs. Our child had to miss two meals during one appointment because he is a g tube fed and can’t eat away from home and the staff couldn’t have cared less. For somewhere that only sees children, this isn’t a child friendly location at all. Don’t come to the location!!!

Dr. Fernandez is the best and worth the wait. Dealing with an eye injury as bad as mine, she's holds nothing back but in a good way. She's made this as bearable as possible and I really appreciate it. If you are in need of a specific type of eye Dr. , than the MUSC Storm Eye Institute ( no matter the location) is where you need to go. Please keep in mind that patience is needed when they are running behind, but worth it to save your vision the best way they can.

Wait times for appointments are out of hand. 2 hours behind for our first appointment. Pushing a hour for our 2nd appointment and still waiting.

Extremely poor customer service, we just left without seeing the doctor after waiting for 1 hour after the appointment and being told that it would be 30 more minutes or more. This was an appointment for my 4 year old. Completely unacceptable and disrespectful to waste patients time like this.

I love how they treat you and they care about understanding a Hispanic person; they help a lot. Excellent service and work.

I saw Dr. Rocha. She and her fellows were excellent. I have followed there for years and remain quite pleased with the care received.

Dr Eismam is amazing has helped my daughter over last 2 yrs

Similar experience of excessive delays, and I am also concerned about unnecessary services / billing. I have just recently had a complete eye exam by an MUSC ophthalmologist, and was referred for refraction only. I was on time for my 10AM appointment, but didn't get to leave until almost 1 PM.

Not a good experience. I came to the office on referral from another MUSC provider but am highly disappointed in the poor service I have received. The check-in process was very good but I then waited for 48 minutes from the appointment time then waited another 37 minutes in the exam room for the doctor. If I had not driven 2 hours for this appointment I would have walked out. I do not recommend this office and will seek ophthalmology services elsewhere.