MyEyeDr.
10785 102nd Ave N,
Seminole, FL

The only reason I give this 1 star is for the Dr who did my exam. The rest of my experience here fails to meet even the slightest of expectations. I am a cash paying customer and had my exam, and lens order, done over 3 weeks ago. After waiting 2 weeks, I called to check the status and was told that the lady who "checked me out" no longer works there and my lens were not ordered. I was assured that they would put a "rush" on my order. Another week goes by, no communication from office, I call and get "a recap of what I was told on the first call. Then told, "I have to check into this, as I am new". A business that is quick to take payment, but lags in delivering the product and any resemblance of customer service, should be shut down. I own several businesses and I would NEVER allow my team to treat a patient in this manner!!! This is the last time I patron any My Eye Dr clinics, and rest assure I will let everyone know about the poor execution.

I normally go to the MyEyeDr in the Clearwater Mall area on Hwy 19 and they are normally very good, but I couldn't get an eye exam for about 3 weeks out. They recommended I use this Seminole facility and was that a mistake. I had a 2pm appt with Dr Wilcoxon, and when I arrived, they had an out to lunch sign from 1 to 2pm. That's fine, but they didn't unlock the door until 2:10pm and I had to knock on the door to let them know I was waiting. When trying to check for my appointment, they could not find me in their system. Plus the lady searching asked my name 3 times and on the 4th ask, I figured that wasn't a good sign and left. I figured if they can't get your name right after 3 repeats, and they can't find you in their system, everything else was not going to go well. Terrible experience. I'd give this store a 0 star if I could.

The doctor and the staff in the back room were excellent. The employees in the front of the store are so under trained. I was there for three hours arguing so all my insurance from Humana would be utilized. They had no idea what Humana credit card was if I had listen to them, I would have Walked out without using the money provided by Humana and the corporation would have lost out. Also, they have to start training them on the use of insurance after all they are a Humana provider