Arrived at 10 AM for my appointment and the office was closed. No one was present despite the office confirming my appointment via text message 24 hours prior. No one available to answer my phone call.

A little disappointed as I have been to this location when a good friend of mine was the OD. I had made an appt showed up early and still was not seen by a doc after 1 hour. The system apparently lets other people double book if you don’t confirm that appt. No notification that if you do not confirm that your appt may be double booked. I never canceled the appt so it just was disappointing for me since most businesses and appts do not work this way. I am a physician myself and NEVER have patients waiting for that long.

Super easy to schedule online. Dr. Jake answered all of my questions and was super patient when I learned how to put in my contacts and gave me plenty of take homes to have sufficient time to make a decision on the contacts. The staff were very pleasant and easy to work with, and they had excellent knowledge regarding my insurance and co-pays. My contacts came in under a week after I ordered and their hours made it super easy for me to pop by and grab them. I have been to the MyEyeDr in the Loop, and this location is MILES above that location. Highly recommend!