MyEyeDr.
118 Shawan Rd,
Cockeysville, MD

I've been going to a MyEyeDr for a few years and they take care of their customers. The doctors are very thorough in the exams and discuss and care for your eye health in addition to just getting a prescription out the door. The staff is friendly and helpful. The doctor at this location was knowledgeable and kind. If your new prescription makes your head hurt or needs adjusted, they are really good about getting it changed to be the best prescription for you with adjustments or re-testing. There's a large selection of frames in various price ranges.

Customer service tips: When making an appointment for a new patient, verify all contact information! My daughter was lumped under my husbands account with my husbands contact information. Our appointment was cancelled because we never answered calls to verify that we made an appointment. Sucks that so many people must not keep appointments that someone's job is to "play mommy" and make sure everyone is keeping their appointments and cancelling if they can't get in touch. Finally, maybe a little more empathy over the phone instead of flatly stating your policy over and over like you hate your job. My family is happy to find another place.

I saw the negative reviews before my appt here and I am so glad that I didn't listen to them! I had a great experience at this MyEyeDr location and have already recommended them to a few people. Dr.Smeriglio was professional, timely, and really took his time to explain everything. Everyone from the tech to the ladies up front were great, very friendly, and so helpful as well. Thank you all again!