Kiril Mitev
10 months ago
Made appointments through the online system twice and both times the appointments were rescheduled without asking me if the new time is suitable.
Update: decided to give another try and was able to schedule. Exam went fine and Dr. H is a very nice person. Glasses associates though need a serious re-training, unless the place DOES NOT want to sell glasses. Went to buy glasses and the associate could care less to help me with options or choices, just told me I can't pick yellow label. Took my prescription with me and will look for another place to buy from.
Absolutely wonderful customer service and the doctor was also very helpful and giving us a complete and thorough exam. Salamae helped us with eyeglass fitting. Her years of experience was amazing! My daughter has a new eye dr and place while she attends TAMU!
Brailey Loeffler
2 years ago
zero stars. horrible customer service!!!! it took a month and a half to get my glasses after i finally called and they said they were “lost.” so magically they re ordered them and then two weeks later i got them after being told 7-10 business days when i ordered them the FIRST time. The lady at the desk was very rude and talked to me like a child when i asked questions about frames. I didn’t know there was hidden fees and thought i was covered by insurance for glasses but ended up paying almost $200. i felt like i was taken advantage of because i look young. now two months later i get a bill saying i owe $56??? i have my receipts. i don’t owe ANYTHING. i would never go here again. The eye doctor was nice but not the older Hispanic lady. way overpriced and billing me for random stuff. i have my receipt i OWE NOTHING! i should of been the one getting paid, if anything, because who “loses” someone’s order and doesn’t call them?! i wouldn’t of known if i never asked. after my review i was told charges would be dropped and it never did.