Jessica McCants

I'm not happy about the customer service I received today at MyEyeDr. in Kennesaw. I was told yesterday that my glasses were ready for pickup so this morning I decided to go pick them up since I've been dealing with an on-off again headache all week. Upon my arrival at 12:15pm, the MyEyeDr. employee closed & locked in the door in my face as I'm walking up. I waited for a response on why she locked the door since Google states their operating hours are 8am - 3pm on Saturdays. She informed me that they cannot legally distribute glasses when a doctor is not in the office and proceeded to lock the door again. I understand the business has protocols to follow but she could've been more considerate of me needing to pick up glasses that I've already paid for; I feel like it would be a quick 10 mins. Is there a sign that you all would be able to put on the door that says "only accepting glasses repairs, nothing else" if that is the case? Or state to customers as they're paying $300 for glasses, "Hey just to let you know when you get the notification that these are ready we recommend you coming during the week when doctor's are in and if you choose to come on a Saturday then we recommend you coming within the first two hours that we are open"... What's also confusing is stating your hours are 8am-3pm when 99% of the time everyone is actually gone at least two hours before then if the doctor's are gone?

R

The entire experience is amazing from the receptionist and Dr. G Wright. Very knowledgeable and made my son’s first eye exam a success! He (8) left with a smile.

Joleene Hardy

I was told to pick up glasses today by 3pm. They close @3 on Saturdays. I arrived at 2:15 pm and the office is closed. The website states they’re open until 3 today. The sign on their door says open until 3. I guess they decided to take the day off. But appropriate communication would be appreciated.