Came to have my glasses fitted and cleaned and I guess a long wait ( 30 plus minutes) as if you are a nobody is in store for you once they already have your money. Also will text you your glasses are in easy for pickup and once you arrive 20 minutes later will be closed. Unreal. It’s like once we have your money then you less than important to us. Go somewhere else to be treated good. I highly recommend lens crafter.

Walked in and roamed around for 15 mins just for no one to greet me/ acknowledge me or even come out from the back where everyone were even after making eye contact with a lady (no pun intended) was trying to buy a pair of glasses but ended up just walking out. I felt like a ghost in there. Highly not recommended.

My first visit to the New Berlin MyEyeDr was one of the best customer care experiences I've ever had. Special thanks to Amorette who seemed to immediately understand what I was looking for in new frames and made choosing fun and easy (and within budget). Most invaluable was her help in understanding my insurance coverage and options. The time and attention she gave me was outstanding. The equipment used for my eye exam seemed "state of the art," and Dr Ziegler was knowledgeable and caring. I really felt like I was in good hands at MyEyeDr.