Caitlin Chandran

Scheduled an appointment for my son last week and showed up today for the appointment. Received a text reminder yesterday confirming our appointment details. The receptionist said their online confirmation doesn’t communicate with their office so unless we confirmed verbally over the phone the appointment gets cancelled. See other people’s reviews mentioning the same thing. She then asked if I wanted to cancel the appointment even though she just said they gave the slot to someone else?! Needless to say we won’t be coming back and I wouldn’t recommend their office to any of my patients even though I like to refer to local businesses. This is a horrible policy. I’m a local practitioner and can’t imagine doing this to any of my patients.

Daisy Arizmendi

I showed up early for an appointment (10:55) thinking my appointment was at 11am. I was told my appointment was at 11:20, no biggie, a 25 minutes wait was okay with me. However at 11:40am I walked out I because I was told they were running late and it’d be another 15 minutes before I would be taken back. So extremely unprofessional and disrespectful of my time. Tried to reschedule to give them another chance but they had appointments for a week out and my benefits expire in 4 days. They lost a customer!

Connor Williams

My mother with Alzheimer’s got turned away! I came here about a year ago to get an eye exam and new glasses. Upon receiving my glasses weeks later, the prescription was incorrect and I could not see out of them. I brought them back to the Grayslake location in hopes of having the script fixed, only to be told by the “Doctor” that it was MY fault. The staff, especially the “doctor” made me feel like an inconvenience. I returned this week, hoping the experience would be better for my mother, who has Alzheimer’s. I booked in advance by phone with a staff member and was assured they could accommodate us. The Saturday before the appointment, I confirmed the appointment online after receiving an email asking to. Upon arriving for our appointment today, and after getting my mother ready and taking the day off of work, we were treated exceptionally poorly!! The staff told us they had canceled our appointment because we did not confirm it with them, even though we confirmed online and had receipt of this! The staff member at the front desk could have cared less for us. She didn’t even attempt to fit us in or have ANY empathy for our situation, in which we did nothing wrong. My mother, who needed new glasses desperately, now has to wait until we find another place and we’ll have to go through this whole process again. I would NEVER recommend this business to anyone. They are careless and are the prime example of what’s wrong in the healthcare system.