Made an appointment, after being stuck there for over 90 minutes, most of which was waiting on a virtual doctor, I tried to check out and they refused to let me leave for 15 minutes where I waited with card in hand. Explained this was a new policy if you refused to buy glasses that the optician had to get her manager. I could hear them conferencing about me in another room. After waiting for two women to talk about me in another room the manager then came over and asked if I was giving up my benefits. I said no, I will use them elsewhere as is my right by law. She repeatedly said I was giving up my benefits and "splitting them" as if that's a bad thing when it really means nothing at all and DOES NOT NEGATIVELY AFFECT YOU I mentioned I worked for the Board of Optometry and that's what finally made them let me leave. I had to say I need to leave and was late to other appointments five times before I was allowed to pay and leave. I felt detained and highly uncomfortable. I considered walking out and waiting for a bill in the mail as most doctors do. However when I checked in, they said my insurance fully covered (she used the word "fully") my services other than a $15 copay and $39 retinal imaging fee. Upon check out they said my insurance didn't cover the type of contacts I picked (I didn't buy contacts, just had an exam) and charged me an extra $125. This business is skirting laws. Even in the exam room, they project the screen they're working on so I saw 7 other patients' records, even one whose name they kept calling me by (Elizabeth if you're out there they showed me your detailed file by accident). They also discussed a woman's cataracts in the lobby loudly. Patients - you have the right to your prescription, "splitting" your benefits means nothing, you DO NOT have to use your benefits at the same place OR same day, and you have the right for an upfront estimate. If they tell you otherwise, contact the Florida Board of Optometry and/or Opticianry or consumer affairs and report them. Side note Jashon was apologetic for the ridiculous wait and Rosie repeatedly apologized to me for not allowing me to pay and leave. She was clearly very uncomfortable too. My only complaint was that nothing was wiped down prior to me using it, it may have been after. ETA: I just pulled out my trials they provided and they EXPIRED IN 2021! WOW

Recently I visited this office for an eye exam and glasses. I’d visited here before with a family member so I thought I would give them a try. My previous experience with another company was great, I felt that because my family member liked them I would give them a chance. Total disappointment here, first while there i witnessed others having issues with their appointment times to be honest mine was about 30 mins late. I understood that they were using remote providers, so in a way it was excusable to a degree. After seeing the provider I then came out front, and met with my technician/sales rep because that’s all they are. I then went over my available allowance (insurance) and we viewed some frames. Now at this point we sit down to discuss lenses, but at this time there were items that were not discussed ie transition lenses etc.Today I picked up my glasses and that’s exactly what they are glasses. I can’t use them for work and that was the primary reason I went there. Now they’re saying it would cost another $200 roughly to get reading glasses added which is what I went there for. So please if you have a place you’re getting good care in stay there!!!!!!!!!

I would like to give Austin Goetz a high recommendation for the way he took great care of me as a senior citizen. He was so patient, kind, and easy to communicate with regarding my needs. It is such a pleasure to let the world know just how important it is to treat people with kindness, and let them know just how valuable they are to helping make life better for those they serve.