nancy kinsman

Today I arrived as requested at 11:55am for the eye appointment I scheduled weeks ago. When I checked in no mention of long wait, just have a seat and a technician will come get you soon. 30 minutes go by so I politely check with front desk staff and their immediate response is the Dr is just finishing up with a patient so it should not be too much longer. A couple minutes later the same staff member walked by and said she was going to check with Dr Cynthia to check as she did not want to waste my time if it was going to be a while. She comes back and tells me it is going to be ANOTHER HOUR as there is another patient in line in front of me. She asked if I wanted to wait or reschedule to Wednesday. While I was waiting I heard a conversation with a mother and daughter who had back to back appointments with Dr Cynthia and the daughter elected not to keep hers.... so how much worse would it have been if she had kept her appointment? If they did not want to waste my time, they should have called me before I left home. They wasted over an hour of my time for nothing, no heads up when I checked in, no proactive action on their part to recognize I had been waiting 30 minutes. I did not reschedule and I will not go back. I liked Dr Cynthia and have been going here on and off for years but Customer Service is important and this was such an extremely poor example, you lost my business.

kristine newman

Came in 4 minutes late after driving 2 hours to appt and was met with you’re late and will have to reschedule - they absolutely don’t care one bit about keeping your business - I’ve been going here for 30 plus years and since Dr. Paye retired and sold - this is a very unprofessional atmosphere. Don’t waste your time.

Sariah Tenor

Amazing experience; Alissa and Tayi at the front desk we're friendly and knowledgeable. Melissa, my technician, was amazing at keeping it quick and efficient! Doctor Cynthia is friendly and professional as always. Tina is such an amazing optician, I only trust her with my eyewear needs! Thanks again, MyEyeDr!