I’ve been wearing glasses for 30 years and have never had to have lenses remade for any reason. I’ve had 2 sets made through My Eye Doctor this year and neither set was usable. Either my astigmatism is difficult to prescribe lenses or their services are off. I don’t recommend them.

Wow!! This place has gone so far downhill since it was Pinnacle Eye Associates. When I get there Sara the receptionist says that she cannot find my eye insurance, later on Robbie the nurse says that there is a question mark on my chart by the Opto-map because she couldn't find my insurance. Rather than asking me if I wanted to pay for the Opto-map, or even have my eyes dilated I was told that "It's $40 for the Opto-map, and your eyes are too young to dilate." I have gone there since kindergarten and not once have I ever gotten an exam and not have my eyes either photographed on Opto-map or dilated and examed. Finally we get to Dr. Tran, Robbie the nurse entered all my prescription info and had it ready for doctor Tran, who looked at the chart and kept everything the same and decided to not further exam my eyes. We get everything done and go up front to pay to find out Sara STILL hasn't found my vision insurance. And when she did she still had a very nasty attitude. And finally I had come to get new glasses, once she found the insurance she said "that will be $10" I was never offered to look at glasses and when I asked all they had were high end frames. So I decided to stick eith just the "exam" if you can call it that. Very disheartening to say but unfortunately me and my family won't ever be coming back.

There is a picture taken at the exam that is not necessary. I filled out a form specifically indicating that my daughter did not need the picture. But they took it anyway. I only found out when I had to pay for it in their impressive office and was pressured to remain silent. The receptionists are very arrogant for no reason. They had my telephone number wrong and could not find my trial contacts because the doctor did not review my feedback and reorder it. But they acted as if it were my fault. There were no apologies.