MyEyeDr.
174 Danbury Rd,
New Milford, CT

Terrible customer service Dr.Way awesome been with him 20yrs. He sold to corp My Eye Doc its like buying a car getting in the box with finance guy and getting screwed over. I tell them listen I want the same extras I have always had over the the past 20yrs nothing more nothing less. I get my glasses and wear them couple days I have a headache. My eyes hurt from the sun light. I check they are not transitions. I call play telehpone tag for several days. I get Deborah I believe see says no problem we will get new lèns but you have to pay for the transitions part. I was wait I/my inaurance paid you and you were informed what I wanted from Beging but you messed up my order. I asked are you taking any responsibility for this and she say we will order new lenses but you have to pay for the transition part. I asked to speak to someone else or Dr Way and she said he dont own this business you speak to me do you want the transitions or not if you do you have to pay for the transitions. I know that the lens cost about 9 dollars to make. I know someone who does lensses. She was rude and very stren and kept saying if you want them you have to pay transitions cost. I said this is unprofessional and asked is this the stance you are taking. She says I am very professional and yes this is what stance we are taking she absolutely refused to let me speak to someone else and I asked if the call was recorded. I got a yes I said good then know this when done me, my wife, my son, my daughter will be taking our business elsewhere. Deborah said thats fine are you paying or not. I paid the money but my entìre family will be going to another eye doctor in addition my wifes friend and her family areo leaving them because of them treating her the same way.Terrible customer service, as a small business I have eaten dirt a couple times because something was not done right. My company lives by a "Customer first and Building relationships to last a lifetime. This is how I have a 97% client retention over 18yrs in business.NEVER GOING BACK

Honestly better than Park Ln .Here they schedule quickly, also offer free coffee variety kind and tea yes! Variety of frames plan cover it. Very educated personal my surprise with the family today! Good job.

I was five minutes late and called. The would not work with me. Just canceled. They don't care. There are much better places to go than this. Just saying.