MyEyeDr.
1975 High House Rd,
Cary, NC

On 06/29/2023 I visited the office. The staff at the reception was very rude and unprofessional. They asked me to sign the paperwork, including an extra $59 for an “in-depth examination” of the eyes. This procedure requires the dilation of pupils, is not required by the contact lens exam, and is not covered by insurance. In the past, they would ask if you wanted it to be done and inform you about an extra fee. Of course, I knew this trick and did not fall for it. This is on the borderline between dishonesty and unlawful activity. The doctor did not care about answering my questions. She was unhappy that I declined multi-focal contacts and gave me the wrong prescription for the contacts. This is despite the fact that I asked to prescribe everything the same as I had last time and checked before I left to make sure I was getting the right prescription. I realized I had the wrong contacts after leaving the office and could not see well. On 06/30/2023 I had to go back to the office to order the right contacts (they could not do that over the phone). After much discussion, the manager agreed to order the right ones. On 07/12/2023 (after receiving a text message that my contacts have arrived) I went to the office to pick up both my contacts and new eyeglasses. However, I was told that I had to bring back the old (wrong) contacts before they give me new (correct ones). I said that I needed correct contact lenses now and besides, no one told me that before, and that information was not included in the text message I received. Moreover, since my eyeglasses were also incorrect, I said that I will bring the old contact lenses when I come back to pick up my eyeglasses. But, the manager, Aurelia, refused. So, to summarize, the doctor prescribed the wrong contact lenses. It took me another visit to the office to order the correct ones. I waited for the correct ones to arrive for almost two weeks and when they did, and I had to go to the office the third time, they refused to give them to me.

My fiancé had an appointment this morning for 11:20pm this review needs a bit of a back story to make some sense though. My fiancé lost his glasses on a vacation and this was an emergency needing to get replacement frames we both have been using my eye doctor since being in our early teens. We usually go to a different location but given the emergency and needing glasses ASAP he took a cancelation appointment to get what was needed. We called ahead of time to the appointment this morning because we were worried about running two minutes late because of traffic. The lady on the phone was rude and said that his appointment was at 11 am and that they could not see him. This was not the case as he had only gotten a Conformation for said appointment at 8pm the following night. They tried to say they left a voice message on his phone to move the appointment for some reason. They left that voice message at 6pm welll past office hours and my fiancé was working and had no way of checking that before his appointment . It’s asinine that they think they can change peoples appointments that late at night less than 24 hours prior to the appointment and not send an email to confirm this is okay. Continuing this unfortunate story we get there at exactly 11:20 speeding to get here because they are refusing to see him and trying to “find a different appointment today at another office” it is absolutely ridiculous that people who have been coming to this eye doctors for 10 plus years to get this type of treatment. The assistant manager REA or something along the lines of that (didn’t look at her name tag very well) was refusing to answer there policy questions and just kept repeating that she was trying to find an appointment else where even though we said that we just wanted an extension on the prescription so he could get his glasses and go. All of the people behind the front desk were stand offish and had no costumer service skills they want to pawn your problems off to others and blame the person coming in rather than taking accountability for the problems with the services they are trying to provide. They treated us like we missed an appointment and we’re not willing to work with us. LISTEN TO THESE BAD REVIEWS. I will be calling the corporate number to discuss why this location is not following through with the right protocols to keep there customers shopping with them. I would leave them no stars if possible given that he was told he wouldn’t be seen until October second and there were no appointments anywhere they could find to then magically be able to see him at the original location of our normal my eye doctor. Ridiculous unprofessional and disrespectful. -100/10

As soon as I walked through the door the receptionist Carla greeted and helped me set up an appointment 11 days earlier than my planned appointment! Then Ms. Redhka repaired and replaced a screw on the temple of my frame. Both were so kind and courteous. I will recommend to friends, colleagues and family.